Teller Supervisor

GENERAL DESCRIPTION OF POSITION

The Teller Supervisor ensures that the teller area is managed efficiently and effectively and that transactions are conducted with speed and accuracy while meeting or exceeding service quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Lift coin bags up to 50 lbs.
2. Assigns work duties and work schedules to tellers.
3. Monitors cash limits in teller stations and branch and makes appropriate shipment decisions.
4. Provides approval on other tellers transactions.
5. Monitors and reports various activity for the branch; e.g. teller outages transactions as assigned.
6. Review timecards and track absences and tardiness and communicate to supervisor.
7. Provides guidance to tellers relating to operational and auditing policies and procedures.
8. Participate in goal setting and attaining established goals.
9. Identify and provide staff training.
10. Coach staff to cross sell bank products and services.
11. Assists tellers in resolving service problems complex inquiries and other customer issues.
12. Perform all duties of a Sr. Teller.
13. Serves as back up for CSR as required.
14. Completes all required monthly audit reports and ensures compliance.
15. May be required to work an alternative location within the region or market.
16. The ability to work in a constant state of alertness and in a safe manner.
17. Completes required BSA/AML training and other required compliance training as assigned.
18. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

EDUCATION AND EXPERIENCE

High school or GED plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing clerical/administrative equipment operation etc. plus 2 years related experience and/or training or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers clients general public and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to prepare and interpret bar graphs.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral or diagram formats.

REQUIRED CERTIFICATES LICENSES REGISTRATIONS

None

PREFERRED CERTIFICATES LICENSES REGISTRATIONS

Some outside banking related courses

SOFTWARE SKILLS REQUIRED

Basic: 10-Key Payroll Systems Spreadsheet Word Processing/Typing

RESPONSIBILITY FOR WORK OF OTHERS

Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities may include but not limited to interviewing hiring and training employees; planning assigning and directing work; appraising performance rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises a small group (3-7) of employees usually of lower classifications. Assigns and checks work; assists and instructs as required and performs same work as those supervised or closely related work a portion of the time. Content of the work supervised is of non-technical nature but presents numerous situations to which policies and precedents must be interpreted and applied.

Supervises the following departments: None

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise intermittent standing walking pushing carrying or lifting. May involve some travel and/or work is at times in the evening or during the night hours.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job the employee is continuously required to talk or hear; regularly required to stand walk sit use hands to finger handle or feel reach with hands and arms; frequently required to stoop kneel crouch or crawl. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

May be required to work an alternative location within the region or market

Required Experience:

Manager