Technician II Client Services

Job Location:

Allentown, GA - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Imagine a career at one of the nations most advanced health networks.

Be part of an exceptional health care experience. Join the inspired passionate team at Lehigh Valley Health Network a nationally recognized forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the Best Hospitals by U.S. News & World Report for 23 consecutive years. Were a Magnet(tm) Hospital having been honored five times with the American Nurses Credentialing Centers prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally Lehigh Valley Hospital - Cedar Crest Lehigh Valley Hospital - Muhlenberg Lehigh Valley Hospital- Hazleton and Lehigh Valley Hospital - Pocono each received an A grade on the Hospital Safety Grade from The Leapfrog Group in 2020 the highest grade in patient safety. These recognitions highlight LVHNs commitment to teamwork compassion and technology with an unrelenting focus on delivering the best health care possible every day.

Whether youre considering your next career move or your first you should consider Lehigh Valley Health Network.

Summary
Responsible for delivering exceptional support and assistance to clients and customers regarding technical products and services. Troubleshoots issues provides guidance and resolves technical inquiries to ensure customer satisfaction. Provides desktop support and equipment deployment services in clinical academic and corporate settings. Responds to support requests diagnoses technical problems offers solutions and facilitates communication between clients and technical teams. Fosters strong client relationships enhances user experience and ensures the effective use of technology solutions.

Job Duties

Resolve escalated desktop application and connectivity issues.
Perform software deployments updates and patching.
Document solutions and contribute to the IT knowledge base.
Provide training and guidance to junior technicians
Communicate effectively with end-users to ensure clarity and satisfaction

Minimum Qualifications

High School Diploma/GED
3 years related work experience
Apply logical steps to resolve technical issues and escalate when necessary
Strong interpersonal skills to provide a positive support experience
Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation
Handle evolving technologies and processes (e.g. Citrix VDI desktop testing and FlexTG printer deployments)
General awareness of IP addressing connectivity troubleshooting and basic network protocols

Additional Qualifications

Physical Demands
Lift and carry 40-50 lbs. Examples: Push/pull patients on bed stretcher (requires 29 lbs. push force) lateral transfers up to 50 lbs. of the patients weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling bending squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities requirements and working conditions for the position. It is intended to be an accurate reflection of the current position however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity accordance with and where applicable in addition to federal state and local employment regulations Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race color religion sex age national origin sexual orientation gender identity disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include but are not limited to recruitment selection hiring transfers promotions terminations compensation benefits educational programs and/or social activities.

Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

1247 S Cedar Crest Blvd

Primary Location:

Allentown- 1247 Cedar Crest

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

Monday-Friday; 7:00a-3:30p

Department:

CSS-Info Services Customer Service

Required Experience:

Imagine a career at one of the nations most advanced health networks.Be part of an exceptional health care experience. Join the inspired passionate team at Lehigh Valley Health Network a nationally recognized forward-thinking organization offering plenty of opportunity to do great work.LVHN has been...