Technical Program Manager, Gen AI Operations Planning

Scales Operations Planning Team sits at the intersection of Engagement Management (EM) GenAI Delivery GTM and Growth Ops. The Planning TPM reduces friction between customer requirements and delivery by centralizing planning standardizing reporting and driving consistent process execution across accounts. As a TPM on Planning you will own program-level planning and systems workstreams that translate demand into reliable production plans validate staffing and ensure opportunities move through ingest accurately. This role combines program management operational rigor analytics literacy and strong stakeholder management with the goal of making account planning predictable auditable and scalable.

This is a role designed to build deep account knowledge: each Planning TPM will ultimately be assigned to support 12 priority accounts to develop the context and relationships required to drive lasting operational improvements and more accurate planning and forecasting.

• Ensure project-level customer demand is captured accurately consistently and at the right level of granularity.
• Own day-to-day monitoring and execution of Production Plan and Opportunity Forecast; act quickly on demand changes.
• Partner with Supply Ops to review the Production Plan weekly (PP TCD historical productive hours) and drive forecasting accuracy and adjustments.
• Surface forecast risks and coordinate tactical interventions through the Ops Planning leads.

• Create/validate staffing requests and communicate staffing changes to Delivery teams STOs and EMs.
• Monitor account-level FTE budgets and employee spend; contribute to cost/benefit analysis of staffing vs. revenue.
• Stress-test staffing scenarios to provide early warnings on headcount risks and to inform hiring / reallocation decisions.
• Validate staffing tracking accuracy weekly; identify and correct discrepancies in project-level staffing data.

• Ensure all revenue-generating opportunities are correctly logged in Opportunity Ingest (Linear) and that scoping is consistent.
• Act as the owner for opportunities as they move through the ingest workflow expedite translation of demand signals into the forecast (Airtable / PP / OF).
• Run weekly checks to confirm Opportunity Forecast accuracy and coordinate tactical scoping fixes when needed.

• Actively participate in core account meetings (ops finance GTM delivery) as the Ops demand operational lead.
• Design build and maintain scalable planning tools and account-level reporting artifacts (ramp planning sheets account dashboards account playbooks).
• Standardize and centralize information flow across customer ops pillars (demand forecasting staffing opportunity ingest).
• Drive systems enablement process documentation (SOPs) and handoffs that reduce manual work and increase reliability.

PLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale our mission is to develop reliable AI systems for the worlds most important decisions. Our products provide the high-quality data and full-stack technologies that power the worlds leading models and help enterprises and governments build deploy and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta Ernst & Young Mayo Clinic Time Inc. the Government of Qatar and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability status gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at Please see the United States Department of Labors Know Your Rights poster for additional information.

We comply with the United States Department of Labors Pay Transparency provision.

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