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Operations Engineer
Job Location:
Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
12 August 2026 (5 hours ago)
Posted:
Application Deadline:
9 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title : Operations Engineer - Google CCAI / Enterprise IVR
Location :Cincinnati OH
Client: TCS
Rate:$35/hron W2
Positions: 3
JD:
Job
Requirements* The Operations Engineer is responsible for advanced troubleshooting root cause analysis and operational stability of a Google Contact Center AI (CCAI) platform integrated within a large-scale enterprise IVR ecosystem. This role acts as the highest escalation point for production issues requiring deep expertise in contact center architecture cloud infrastructure (GCP) and observability/log analysis to ensure high availability and performance
Key
Responsibilities* Advanced Troubleshooting & Incident Response Act as L3 operations escalation point for complex production incidents affecting IVR and CCAI flows Perform deep-dive troubleshooting across: o Dialogflow CX / ES - Must Have o SIP/telephony integrations - Must Have o Middleware (APIs orchestration layers) - Nice to Have Correlate issues across multiple systems (telephony cloud services APIs) --- Log Analysis & Root Cause Identification Analyze and correlate logs from: o Google Cloud Logging (Stackdriver) - Must Have o Dialogflow interaction logs - Must Have o Telephony/SIP logs (e.g. Genesys) - Nice to Have Identify patterns such as: - The core of the skill set should be understanding the impacts o Intent misfires o Latency spikes
o API failures/timeouts o Authentication/token errors Perform end-to-end trace analysis to identify root cause
Section IV - Job Qualifications & Skills
Section Details / Example Content
Domain Google CCAI / Enterprise IVR
Soft Skills - Excellent communication - Team collaboration - Documentation and knowledge sharing
Education
Requirements Optional
Certifications Optional
Section V - Sample Questions for Trai
Role Descriptions: Enterprise IVR Ops Google CCAI
Essential Skills: Enterprise IVR Ops Google CCAI
Desirable Skills:
Keyword:
Skills: CloudOps for Google Cloud
Experience Required: 6-8
Location :Cincinnati OH
Client: TCS
Rate:$35/hron W2
Positions: 3
JD:
Job
Requirements* The Operations Engineer is responsible for advanced troubleshooting root cause analysis and operational stability of a Google Contact Center AI (CCAI) platform integrated within a large-scale enterprise IVR ecosystem. This role acts as the highest escalation point for production issues requiring deep expertise in contact center architecture cloud infrastructure (GCP) and observability/log analysis to ensure high availability and performance
Key
Responsibilities* Advanced Troubleshooting & Incident Response Act as L3 operations escalation point for complex production incidents affecting IVR and CCAI flows Perform deep-dive troubleshooting across: o Dialogflow CX / ES - Must Have o SIP/telephony integrations - Must Have o Middleware (APIs orchestration layers) - Nice to Have Correlate issues across multiple systems (telephony cloud services APIs) --- Log Analysis & Root Cause Identification Analyze and correlate logs from: o Google Cloud Logging (Stackdriver) - Must Have o Dialogflow interaction logs - Must Have o Telephony/SIP logs (e.g. Genesys) - Nice to Have Identify patterns such as: - The core of the skill set should be understanding the impacts o Intent misfires o Latency spikes
o API failures/timeouts o Authentication/token errors Perform end-to-end trace analysis to identify root cause
Section IV - Job Qualifications & Skills
Section Details / Example Content
Domain Google CCAI / Enterprise IVR
Soft Skills - Excellent communication - Team collaboration - Documentation and knowledge sharing
Education
Requirements Optional
Certifications Optional
Section V - Sample Questions for Trai
Role Descriptions: Enterprise IVR Ops Google CCAI
Essential Skills: Enterprise IVR Ops Google CCAI
Desirable Skills:
Keyword:
Skills: CloudOps for Google Cloud
Experience Required: 6-8
Required Skills:
TRACE ANALYSISCLOUD SERVICESMIDDLEWAREIVRSIPAPIGOOGLE CLOUDAPISDOCUMENTATION
