Systems Administrator

The Systems Administrator acts as the second tier of support for Meriplexs Technical Assistance Center(TAC) and reports to a TAC Manager. This role works within the TACs ticketing system to resolve Level 2 end user issues. The Systems Administrator must deliver exemplary customer service and technical advice while following all SOPs to complete customer requests. The person in this position is responsible for an array of mid-level issues ranging from basic firewall administration to troubleshooting Azure subscriptions.

Key Responsibilities:

• Provide advanced Active Directory and Office365 user account support.
• Deliver network and end-user VPN access support.
• Provide advanced level Active Directory GPO support.
• Offer second level VMware support.
• Administer server maintenance security groups and SAN connectivity.
• Perform basic firewall administration.
• Supply multifaceted authentication (MFA) support.
• Ability to troubleshoot and create Azure subscriptions.
• Administer spam solution products.
• Support MS Exchange servers.
• Manage wireless environment.
• Manage backup and replication solutions and storage devices.
• Perform technical equipment installations at customer sites.

Knowledge Skills and Abilities:

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Advanced TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers subordinates and customers with respect.
• Adherence to ticketing methodologies regarding documentation process and workflow.
• Support manage troubleshoot and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research documentation RMM tools ticket system and communication.
• Directly and indirectly support customers vendors and staff by providing top tier customer service.
• Basic Switching/Routing/Wireless/Firewall knowledge.
• Basic understanding of Azure.
• Basic understanding of how SAN functions.

Preferred Education Experience and Certifications:

• Prior MSP proactive support experience is highly encouraged.
• Network certification.
• Server certification.
• VMware certification.
• Azure certification.
• Microsoft 365 certification.
• Superior reading writing and communication skills.
• Intermediate knowledge of network concepts devices and best practices.

Compensation: Annual Base Salary $70000

Physical Demands:

Exerts up to 50 pounds of force occasionally a negligible amount of force frequently and/or constantly having to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Required Experience:

Unclear Seniority