Support Technician

525 Technologies

Job Location:

Atlanta, GA - USA

Hourly Salary: $ 15 - 20

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Opportunity for advancement
Training & development

Support Technician
Location: Atlanta
Company: 525 Technologies

Job Overview:
As a Support Technician at 525 Technologies you will provide frontline technical support ensuring our clients and internal teams experience seamless operations. You will troubleshoot hardware software and network issues while delivering exceptional customer service and problem resolution.

Key Responsibilities:

Diagnose and resolve technical hardware software and network issues.
Respond promptly to support tickets calls and emails from clients and internal users.
Provide clear concise guidance and support to non-technical users.
Install configure and maintain IT systems applications and equipment.
Collaborate with other IT teams to escalate and resolve complex issues.
Document procedures solutions and issue resolutions.
Continuously seek ways to improve support processes and systems.
Learn to run cabling and install data drops
Learn to install and configure audio-visual products

Requirements:

Proven experience in technical support or similar role/ Knowledgable enough to resolve Tier I and Tier II level requests independentl
Knowledge of operating systems (Windows Mac Linux) and office software.
Familiarity with networking concepts is a plus (TCP/IP DNS VPNs).
Excellent troubleshooting skills with a customer-centric approach.
Strong communication skills both written and verbal.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Certifications like CompTIA A Network (preferred).
Strong customer skills and approachable to all

Compensation: $15.00 - $20.00 per hour

525 Technologies ownership comes from a technical and problem-solving background. The founding ideas and principles are centered around the understanding helping and supporting customers with technical needs. Years in the making we finally launched on May 25 hence the 525. 525s goal is exceeding the needs of our customers. We do this by making their processes more efficient and cost-effective. Our solutions products and services are strategically designed to go above and beyond our mission statement Making technology simple.

Required Experience:

Benefits:Opportunity for advancementTraining & developmentSupport TechnicianLocation: AtlantaCompany: 525 TechnologiesJob Overview:As a Support Technician at 525 Technologies you will provide frontline technical support ensuring our clients and internal teams experience seamless operations. You will...