Support Engineer

Palantir builds the worlds leading software for data-driven decisions and operations. By bringing the right data to the people who need it our platforms empower our partners to develop lifesaving drugs forecast supply chain disruptions locate missing children and more.

Weve been doing a lot of thinking as a team and what weve landed on is that this person needs to be someone who takes ownership. Real ownership. Not just Ill close the ticket but Im going to make sure this never happens again type of ownership. Thats the kind of person were looking for and frankly thats the kind of person whos going to thrive here at Palantir.

As an IT Support Engineer you take real pride of our internal ecosystem from individual workstations to conference rooms to the systems employees rely on every day. Youre the person people turn to when something isnt working whether theyre at their desk traveling or preparing for an important meeting.

Youre thorough when it comes to troubleshooting. You dont just close the ticket you make sure the underlying issue is actually resolved. When something keeps coming back you dig into why and strive to look for a permanent fix. Youre proactive by nature and complacency isnt something you settle for and its not something we settle for either. Youre constantly looking for ways to eliminate friction automate the mundane and elevate the bar for TechOps.

People feel comfortable coming to you with problems because youre approachable and follow through. Youre familiar with the needs of executives and senior staff and you check in proactively when you know something critical is on the horizon like a board meeting an earnings call an internal conference or a big reveal rather than taking a back seat.

What sets you apart is how much you care about the growth of the people around you. When you work through a tough ticket with a colleague you make it a teaching moment. When you solve something new you document it and share it because the goal isnt just to fix the problem in front of you its to make the whole team more capable. You firmly believe that good support scales when knowledge is shared freely and you lead by example on that.

The salary range for this position is estimated to be $87000 - $115000/year. Total compensation for this position may also include Restricted Stock units sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individuals relevant qualifications work experience skills and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.

Our benefits aim to promote health and wellbeing across all areas of Palantirians lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies.

Employees (and their eligible dependents) can enroll in medical dental and vision insurance as well as voluntary life insurance

Employees are automatically covered by Palantirs basic life AD&D and disability insurance

Commuter benefits

Take what you need paid time off not accrual based

2 weeks paid time off built into the end of each year (subject to team and business needs)

10 paid holidays throughout the calendar year

Supportive leave of absence program including time off for military service and medical events

Paid leave for new parents and subsidized back-up care for all parents

Fertility and family building benefits including but not limited to adoption surrogacy and preservation

Stipend to help with expenses that come with a new child

Employees can enroll in Palantirs 401k plan

We want every Palantirian to achieve their best outcomes thats why we celebrate individuals strengths skills and interests from your first interview to your longterm growth rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians lives is just one of the ways were investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.

In keeping consistent with Palantirs values and culture we believe employees are better together and in-person work affords the opportunity for more creative outcomes. Therefore we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week) allowing our employees to strike the right trade-off for their personal productivity. Based on business need there are a few roles that allow for Remote work on an exceptional basis. If you are applying for one of these roles you must work from the state in which you are employed. If the posting is specified as Onsite you are required to work from an office.

If you want to empower the worlds most important institutions you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process please reach out and let us know how we can help.