IT Support Engineer III STL Office

IT Support Engineer III - STL Office

We are looking for a professional enthusiastic and flexible individual with experience of working in a busy office and remote environments. The candidate must have excellent communication skills able to work well within a team but also manage their own workload with good time management. We offer a competitive salary and benefits package.

Brand Addition is an exciting business to work for and has a leading position in the market of providing creative cost-effective branded products to some of the worlds most well-known brands. We operate a complex multi-site environment hosting many different systems which enables us to provide class leading solutions to some the worlds largest companies.

The IT Support Engineer III role is to provide strong 3rd line support for the St. Louis office while working closely with the wider global infrastructure team. The role will support local users systems networking endpoints and office technology while also helping maintain the server cloud security and network platforms that support Brand Additions global business. This position reports to Mark Humphrey and is based in the STL office full time.

The ideal candidate must have excellent interpersonal skills great troubleshooting skills have an eye for attention to detail and the enthusiasm to learn and develop their skills further.

Responsibilities include

• Ensure the efficient and smooth running of the IT Infrastructure
• Establish and maintain processes for monitoring and maintaining server and network performance
• Establish and maintain processes for monitoring and maintaining server and network security
• Support our virtual environment (VMWare/Hyper-V/Azure)
• Maintain server and network infrastructure including installing updating Patching and producing supporting documentation
• Maintain Active Directory (Azure Hybrid) Group Policy DNS DHCP and Exchange Online
• Work with SQL Administrator to ensure optimal performance of database servers
• Ensure all processes for backups and disaster recovery are functioning
• Undertaking IT projects as directed by Mark Humphrey and the wider Technology leadership team
• Act as the local senior technical point of contact for the STL office supporting office connectivity meeting room technology printers scanners endpoint issues and local infrastructure needs
• Work with 1st and 2nd line teams to improve escalation quality documentation root cause analysis and repeat issue reduction
• Support our global patching endpoint management security tooling and Microsoft 365 administration for all users and devices.
• Provide 3rd line IT support for all office locations both local and remote locations including escalation support for complex user endpoint infrastructure network and security issues.

Must have implementation and support experience

• Windows Server 2016 and above
• Virtualization with VMware Hyper-V & Azure
• DHCP DNS NPS Active Directory Group Policy
• Microsoft O365 (Exchange Teams One drive SharePoint Defender In-Tune etc)
• Systems and Server backup Technologies
• IIS Server
• PowerShell
• Microsoft SQL Server Installation and Maintenance
• Experience working with SAN Technologies
• Experience working with backup technologies
• Good experience of managing firewalls switches APs and other network devices
• In-depth knowledge of networking and security including TCP/IP OSI model protocols and VLANs
• Knowledge of server performance and optimising configurations
• Experience of implementing industry standard security principles across the server and network environment
• Works well in a team and by themselves
• Excellent communication and organisational skills

Desirable

• Cisco WatchGuard Unify and FortiGate switches and firewalls
• Veeam Backup & Replication
• Experience in Server and Network Hardening
• Experience working with managed XDR solutions
• Systems monitoring tool
• Experience supporting ISO27001 accreditation

Recommended certifications

• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Windows Server Administrator Associate
• CompTIA Network or Cisco
• CompTIA Security
• Fortinet NSE or WatchGuard technical

Additional Requirements

• Primarily based in the St. Louis office with occasional travel to other Brand Addition offices for maintenance upgrades projects and support that cannot be performed remotely

• Flexibility of working hours to perform maintenance and upgrade work

Required Experience:

Senior IC