Supply Chain Tech I
Job Location:
Kalamazoo, MI - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
ROLE SUMMARY
The Supply Specialist is responsible for the end-to-end execution of customer and intercompany orders ensuring accurate compliant and timely processing from order creation through shipment and invoicing. This role serves as a key operational link between planning warehouse operations freight forwarders trade compliance and global markets supporting both routine and complex shipping activities.
The position requires strong execution attention to detail and problem-solving capabilities to manage high order volumes resolve exceptions and ensure adherence to all applicable regulatory and compliance requirements.
ROLE RESPONSIBILITIES
Order Management & Execution
- Process customer and intercompany orders in SAP across multiple supply points and markets.
- Manage full order lifecycle including creation release PGI and invoicing.
- Coordinate with warehouse operations for pick/pack readiness and shipment execution.
Logistics & Shipment Coordination
- Coordinate domestic and international shipments (air ocean truck)
- Schedule transportation and manage shipment timelines
- Partner with freight forwarders to ensure timely shipment execution
Documentation & Compliance
- Prepare and distribute shipping documents:
- BOL invoices CoA and regulatory-required paperwork
- Ensure compliance with:
- Trade compliance regulations
- AES/export reporting
- Controlled substance and hazardous material requirements
Exception Management
- Identify investigate and resolve order and shipment issues.
- Escalate complex issues across functions to ensure resolution.
- Manage high frequency of order exceptions requiring troubleshooting.
Manual & Non-Standard Processing
- Process manual shipping requests for samples equipment and non-SAP orders
- Coordinate data collection and approvals for non-standard shipments
Financial & Transaction Activities
- Process credits debits and returns tied to customer orders
- Support financial close activities and transactional accuray
Reporting & Record Retention
- Maintain records and documentation in SAP/OpenText systems
- Support reporting:
- Export/AES reporting
- Open orders and shipment tracking
- Trade compliance metrics
Systems & Tools
- Utilize multiple systems including:
- SAP (order processing)
- Atlas / Saga / Sensitech (temperature-controlled shipping)
- Export compliance tools (AES logs)
Cross-Functional Collaboration
- Interface with:
- Warehouse operations
- Trade compliance
- Freight forwarders
- Internal and external customers
- Communicate shipment status and issue resolution
Minimum Qualifications
- Experience in logistics supply chain operations customer service or order management preferred
- Working knowledge of ERP systems (SAP preferred)
- Strong analytical and problem-solving skills
- Effective written and verbal communication skills
Key Competencies
- Attention to detail and accuracy
- Ability to manage high transaction volumes
- Strong organizational and time management skills
- Cross-functional collaboration
- Compliance and regulatory awareness
- Customer and stakeholder focus
Work Location Assignment:On Premise
The salary for this position ranges from $23.64 to $39.39 per addition this position offers eligibility for overtime weekend holiday and other pay premiums depending on the work schedule and the Companys policies. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site U.S. Benefits (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies only to the United States - Michigan - Kalamazoo location.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN O-1 H-1B etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing please email. This is to be used solely for accommodation requests with respect to the accessibility of our website online application process and/or interviewing. Requests for any other reason will not be returned.
To learn more about acceptable and prohibited uses of AI during the recruitment process please review our candidate AI-use guidelines available onPfizer Careers.
Logistics & Supply Chain MgmtAbout Company
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