Supervisor Housekeeping

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Open housekeeping: check rooms inventory assign rooms to room/suite attendants.
• Inspect rooms complete reports verify status reports; report clean suites to hotel from desk and/or load into automated property management systems.
• Supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
• Report status and/or discrepancies of rooms
• Monitor stock rooms and carts and designated inventories.
• Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
• Perform Room Attendant and/or Houseperson duties as needed
• Assist in performance evaluations of Room Attendants and Housepersons as needed
• Respond to special guest requests in a timely friendly and efficient manner
• Responsible for providing initial ongoing refresher and development training for all Room Attendants.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Provide customer service to guests (internally/externally) including information about the hotel services activities and local attractions.
• Promote team member loyalty and empowerment.
• Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas

SPECIFIC JOB KNOWLEDGE SKILLS AND ABILITY:

• Read write and speak English fluently. Knowledge of other languages especially Spanish is a plus.
• Knowledge of inventories scheduling and productivity.
• High school math level required
• Ability to communicate effectively with the public and other team members verbally and in written form
• Ability to inspect 25 to 80 rooms per day
• Ability to clean rooms when needed
• Physically able to move and/or operate large objects such as: maid carts suite furniture large bags of linen vacuum cleaners and boxes of inventory
• Ability to follow and enforce all hotels standards including safety procedures/standards and able to recognize and act in emergency situations.
• Knowledge of and ability to operate computer.

WORK EXPERIENCE & EDUCATION REQUIREMENTS:

• High School graduate or equivalent preferred
• At least 2 years of housekeeping supervisory experience in hotel preferred
• Four or more years hotel housekeeping experience.

Required Experience:

Manager