Sr. ServiceNow (SNOW) DeveloperAdmin

Title

Sr. ServiceNow (SNOW) Developer/Admin

Role

Sr. ServiceNow Developer / Admin with a strong focus on integrating ServiceNow with AI Agents and Agentic workflows

Project Team

Platform Enhancements AI Automation & Agentic Integration

No. of Positions

1

Type of Hire

Contract

Work Authorization

Any

Work Location

Downtown Houston Texas

In-Office Requirement

No Remote-No Exceptions. Must start onsite from Day 1 and provide written confirmation for the same)

Manager Notes

Specifically need someone with experience integrating ServiceNow with Agents and Agentic flows. Whether its Now Assist Command Line or MCP Server/APIs. We would like to understand the options with cost performance and maintainability in mind.

Responsibilities

Platform Development & Administration:

• Design develop configure and enhance ServiceNow workflows forms business rules UI policies client scripts catalog items and platform customizations
• Lead development and administration across ITSM CMDB Change Incident Problem Request Management and Service Catalog modules
• Perform unit testing and support SIT/UAT cycles defect resolution release validation and post-deployment stabilization
• Support platform administration including ACL management update sets instance upgrades user/group administration and environment management

Integrations & Agentic Flows:

• Develop and support integrations between ServiceNow and enterprise applications monitoring platforms middleware cloud platforms APIs and third-party tools
• Lead agentic integration design - connecting ServiceNow to AI Agent frameworks via Now Assist CLI tooling MCP Servers and APIs
• Evaluate and recommend integration approaches with clear tradeoff analysis across cost performance and maintainability
• Support AIOps and event management initiatives through observability integrations for automated incident correlation and remediation

AI & Intelligent Automation:

• Support AI-driven workflow automation initiatives including Predictive Intelligence Virtual Agent and workflow recommendations
• Implement and test agentic workflow patterns that allow AI agents to read from write to and trigger actions within ServiceNow
• Assist in establishing governance and guardrails for AI-generated actions within ServiceNow workflows

Delivery & Collaboration:

• Participate in Agile/hybrid delivery - sprint planning backlog refinement estimation release coordination and deployment activities
• Conduct code reviews and implement technical improvements for performance maintainability and scalability
• Develop and maintain technical documentation including SOPs configuration guides integration specs and operational runbooks
• Mentor junior developers and support knowledge transfer across the team

Skills

No. of Years of Experience

Detailed Writeup

Total No. of Years of Experience

10 15 years of overall IT experience with strong ServiceNow development and administration expertise.

5 years of hands-on experience designing ServiceNow workflows integrations and platform customizations.

Must be able to assess and implement integration patterns between ServiceNow and AI Agents using one or more of the following approaches:

• • Now Assist (ServiceNow native AI capabilities)
  • Command Line / CLI-based orchestration
  • MCP (Model Context Protocol) Servers
  • REST / GraphQL APIs and event-driven triggers

Must be able to evaluate options across three key dimensions and present structured recommendations:

• • Cost - licensing infrastructure and operational overhead
  • Performance - latency throughput reliability under load
  • Maintainability - upgrade path supportability and long-term ownership.

Design and prototype agentic workflow patterns that extend ServiceNows automation reach into broader AI ecosystems

Collaborate with Data & AI Platform and Enterprise Architecture teams to align integration patterns with organizational AI strategy.

Document integration architecture decision rationale configuration guides and operational runbooks for each evaluated approach.

Strong hands-on experience with JavaScript REST/SOAP APIs Flow Designer Integration Hub business rules client scripts and update set management.

Experience with ServiceNow modules: ITSM CMDB Incident Change Problem Request Management Service Catalog.

Excellent communication and stakeholder management skills - able to present technical recommendations to senior leaders.

Preferred: Experience with Now Assist ServiceNow AI/ML capabilities and LLM/Agent orchestration frameworks.

Preferred: Familiarity with MCP (Model Context Protocol) and its application in enterprise workflow contexts.

Preferred: Experience with CMDB governance service mapping and operational reporting.

Preferred: ServiceNow certifications: CSA CAD CIS-ITSM or related.

Preferred: Background supporting AIOps observability platforms and event management integrations.