Sr Application Engineer — IT Inventory Platform, IS&T

The Asset Intelligence Platform is the consolidated registry that maps applications and services to their underlying infrastructure and dependencies across our data centers compute facilities and labs spanning both internal and third-party environments. By aggregating data from dozens of integrations and discovery tools it forms the information backbone for operational excellence IT service management software asset management and critical security privacy and compliance any large evolving infrastructure visibility is the foundation for everything that follows. Teams responsible for security compliance and reliability depend on accurate comprehensive insight into the environment to do their jobs effectively and this platform delivers it. As the Application Engineer in this role you wont just keep the system runningyoull help it evolve alongside the infrastructure and the stakeholders who rely on it.

We are seeking an Application Engineer who operates at the intersection of customer need and engineering this role you will develop a deep understanding of the problems internal customers face translate those insights into product direction onboard new teams onto the platform support established users and help stakeholders at every level understand the business value this system is a role for someone who wants meaningful influence over both the what and the how of a product and who values the people using a system as much as the system itself.n

Customer Discovery and Advocacy Build strong relationships with the internal teams and business partners who depend on IT inventory data for security compliance operations and planning. Understand their workflows challenges and goals and ensure those insights inform every decision the engineering team Roadmap Development Play a significant role in defining and prioritizing the product roadmap. Drawing on customer feedback usage data and your own technical judgment help determine what the team builds next and ensure investments are aligned with the highest-impact Collaboration with Engineering Participate actively in design reviews architectural discussions and engineering tradeoff decisions. Bring a product lens to technical conversations by consistently grounding them in real customer problems. You should be comfortable reading and reviewing code prototyping solutions and building integrations when the situation calls for Onboarding Own the end-to-end onboarding experience for new teams users and business partners. This includes assessing their requirements configuring or tailoring solutions developing documentation leading enablement sessions and ensuring successful Customer Support Serve as a trusted point of contact for teams already using the platform. Triage issues collect feedback identify patterns that signal deeper systemic needs and close the loop so customers know their input has been heard and acted and Value Communication Help the team articulate the business value of the IT Inventory platform to leadership stakeholders and partner organizations. Whether through a strategy document a quarterly review or a cross-functional presentation make a clear and compelling case for the platforms impact and direction.

8 years of experience in a role combining technical depth with customer or product engagement such as solutions engineering technical product management application engineering or a comparable disciplinenStrong understanding of infrastructure and platform engineering including data centers cloud environments networking compute and the services built on top of themnTechnical fluency sufficient to read and review code write scripts or prototypes work with APIs and data models and contribute meaningfully to architecture discussionsnDemonstrated ability to build trust with customers understand their needs deeply and communicate solutions clearlynStrong product instincts including the ability to evaluate tradeoffs assess impact and prioritize based on customer and business valuen

Familiarity with IT operations concepts such as asset management configuration management or CMDB toolsnExposure to security privacy and compliance frameworksnComfort with ambiguity and the ability to operate effectively across a broad and evolving set of responsibilitiesnExcellent written and verbal communication skills with the ability to convey complex technical topics to both technical and non-technical audiences