Specialist, Client Support

Grade Level (for internal use):

About the Team:

S&P Globals Service Delivery team plays a vital role overseeing a range of functions to facilitate the delivery of superior service leveraging consistent processes and tools to proactively monitor service delivery and take ownership of critical incidents and escalations coordinating with resolution parties and establishing effective communications between our clients and our SMEs. The Service Delivery team is critical component of the Managed Data Services team. This is a client-facing role that works directly with our clients.

Candidates must have successful track record of delivering results in a fast-paced environment. Candidate must have excellent communication skills and the willingness to bring a unique perspective through contributions to process improvement projects. Significant iLevel experience is preferred.

Responsibilities & Impact:

• Consulting with venture capital/private equity clients to match our portfolio monitoring and financial reporting offerings to their needs.
• Assists with the onboarding of new clients to the platform often taking a very hands-on role throughout the process. Strong focus to be placed on consulting with clients to make our reporting as sticky as possible.
• Build robust Excel reports that are integrated with our platforms.
• Complete other client projects on an as needed basis.
• Strong proficiency in Microsoft Word Excel and PowerPoint and the motivation to learn new applications

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $53084 to $79417. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.

In addition to base compensation this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits.

What Were Looking For:

Basic Required Qualifications:

• A strong understanding of financial analysis and reporting.
• Strong knowledge of Microsoft Excel and a conceptual understanding of the SaaS business model.
• Excellent verbal and written communication skills.
• The ability to work independently in an efficient and responsible manner. Extreme attention to detail and an ability to document processes.
• Experience working effectively with others in a team setting while under the pressure of deadlines.
• Willingness to work long hours at critical times (i.e. quarterly reporting) based on need.
• The desire to work for a company where individual contributions have significant impact on the success of the Team as a whole. A positive attitude is required.

Preferred Qualifications:

• 4-year degree from an accredited college or university is required. Mathematics accounting or finance degrees strongly preferred.
• Experience with our proprietary software iLevel is desirable.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

US Candidates Only:Know Your Rights: Workplace discrimination is illegal