Product Support Specialist Software
Job Location:
Cincinnati, OH - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Do you enjoy helping people solve problems learning new technology and turning complex questions into clear answers We are looking for a Product Support Specialist to provide front-line support for Rent Manager our proprietary property management software platform.
In this role you will work directly with customers by phone to troubleshoot issues answer product questions and guide users through software workflows. You will be part of a structured training and certification program designed to help you build expertise across multiple areas of the product and grow your career over time.
The standard schedule for this role is 10 a.m. to 7 p.m. with the opportunity to move to earlier shifts based on availability.
- Troubleshoot customer questions related to product functionality accounting workflows printing installation and general how-to guidance.
- Support customers using Rent Manager by answering questions and resolving software-related issues.
- Provide clear professional instruction to help customers understand and use the software effectively.
- Take ownership of assigned support cases and follow through until they are resolved.
- Use internal documentation knowledge resources and team support to research and resolve customer issues.
- Document customer interactions accurately in the ticket-tracking system.
- Participate in ongoing training and certification programs to expand your product knowledge.
- Maintain daily productivity expectations in a fast-paced customer-focused support environment.
We provide a structured learning path that helps Product Support Specialists develop expertise across Rent Manager product areas including technical support general product functionality receivables and payables owners and finance integrations mobile functionality and scripting. New team members typically begin in one product area and expand their knowledge through formal training and certifications.
- High school diploma or equivalent required.
- A strong customer service mindset and desire to help others.
- Clear verbal communication skills and the ability to explain software concepts in an approachable way.
- Strong problem-solving skills and the ability to learn new information quickly.
- Ability to work with software systems and technical concepts.
- Attention to detail and commitment to accurate documentation.
- Ability to manage multiple priorities while maintaining quality and professionalism.
- Reliable attendance punctuality personal accountability and a strong work ethic.
- Ability to work independently while also collaborating with teammates and escalation resources.
- Availability to be on-call during evenings or weekends as assigned.
- Associates or bachelors degree in information technology business accounting or a related field.
- One to two years of experience in customer support technical support SaaS support or a call center environment.
- Experience with CRM ticketing or customer support systems.
- Basic understanding of accounting property management financial workflows or accounting software.
- Exposure to scripting integrations advanced configuration or technical troubleshooting concepts.
This is a full-time non-exempt role with a base pay range of $21.64$28.85 per hour. Starting hourly pay begins at $21.64 with structured increases tied to completion of certification milestones. The role is also eligible for annual merit adjustments and an annual performance bonus of 5%.
Our skills-based progression model gives you a clear path to grow your knowledge expand your product expertise and advance your career within the organization.
- Structured onboarding training and certification milestones.
- Opportunity to build valuable software technical support and customer service skills.
- Supportive team environment with mentorship and escalation resources.
- Clear expectations and transparent growth opportunities tied to demonstrated skill development.
- A customer-focused role where your work directly helps users succeed.
- Health dental and vision insurance
- 401(k) with employer match
- Annual company bonus
- 10 paid company holidays
- Paid time off
- Life insurance
- Paid medical leave/disability insurance
- Paid parental leave
- Contemporary office building and wooded campus with nature trail
- On-site fitness center
- Recognized as one of Cincinnatis Top Places to Work
London Computer Systems (LCS) based in Cincinnati Ohio provides businesses with critical software and technology solutions. Since 2012 LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. We also love having funfrom on-site food trucks and game rooms to trivia and sports teams there are plenty of ways we make the workday exciting. Our high-tech office is designed to support many working styles with hybrid work schedule options available.
Candidates must live in the Greater Cincinnati area or be willing to relocate.
LCS is an Equal Opportunity Employer.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
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Required Experience:
IC
About Company
LCS is a leading provider of property management software and critical business technology solutions, committed to quality customer service.
