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Service Coordinator
Job Location:
Job Location:
Green Bay, WI - USA
Monthly Salary:
$ 55000 - 65000
Monthly Salary:
Posted:
13 July 2026 (30+ days ago)
Posted:
Application Deadline:
10 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Health Care Services Coordinator
Innovative Care Services has an opening for a Service Coordinator. This role will oversee operations at 5 Wisconsin State Licensed Community Based Residential Facilities (CBRF) and Adult Family Homes (AFH) programs/facilities.
Service Coordinators provide operational personnel and budget support to all programs within their assigned units. Service Coordinators work to ensure overall compliance with federal state county and funding organizations standards. These positions are responsible for onboarding training and direct supervision of assigned Program Managers. This is a 24 hour on call position. A reliable vehicle with appropriate state insurance is required. This position requires weekly travel to assigned programs and other statewide travel as assigned.
Who Are We
Innovative Care Services is a 501(c)(3) nonprofit organization with the mission to care for individuals with disabilities and help them lead fulfilling lives while remaining as independent as possible. We aim to inspire serve and involve our clients in order to help them live their best lives.
Innovative Services started in 2004 with the vision to give those with developmental disabilities the best quality of life in their community. We continue to grow throughout the state of Wisconsin and have expanded our supports to people of all ages with varying needs.
Duties and Responsibilities:
Innovative Care Services has an opening for a Service Coordinator. This role will oversee operations at 5 Wisconsin State Licensed Community Based Residential Facilities (CBRF) and Adult Family Homes (AFH) programs/facilities.
Service Coordinators provide operational personnel and budget support to all programs within their assigned units. Service Coordinators work to ensure overall compliance with federal state county and funding organizations standards. These positions are responsible for onboarding training and direct supervision of assigned Program Managers. This is a 24 hour on call position. A reliable vehicle with appropriate state insurance is required. This position requires weekly travel to assigned programs and other statewide travel as assigned.
Who Are We
Innovative Care Services is a 501(c)(3) nonprofit organization with the mission to care for individuals with disabilities and help them lead fulfilling lives while remaining as independent as possible. We aim to inspire serve and involve our clients in order to help them live their best lives.
Innovative Services started in 2004 with the vision to give those with developmental disabilities the best quality of life in their community. We continue to grow throughout the state of Wisconsin and have expanded our supports to people of all ages with varying needs.
Duties and Responsibilities:
- Must be available on a 24-hour basis via phone or in person as needed to respond to emergency situations.
- Provide direct supervision onboarding and training of assigned Program Managers.
- Provide interim Program Manager support.
- Ensure all program related tasks are completed including billing payroll scheduling training etc.
- Work collaboratively to evaluate program efficiencies and advocate for/implement updates and enhancements as needed.
- Collaborate with the Administrator based on financial reporting budgets and contractual obligations to develop strategies that work to minimize risk and promote the companys financial sustainability.
- Develop and maintain relationships in the community that are necessary to promote and capitalize positive relations with our organization.
- Ensure all internal and external quality standards are being met.
- Implement business unit best practices and provide frequent quality and compliance checks as it relates to service implementation medications program finances client charting incident reporting etc.
- Attend business unit safety meetings to determine trends and learn best practices.
- Work collaboratively with the Operational Support Administrator to best utilize operational resources including float staff system specialists and enabling technology.
- Support Program Managers with scheduling and floor coverage as needed utilizing all business unit resources available.
- Provide direct floor support if/when needed.
- Support quality and sentinel event investigations as needed. Implementing needed resolutions in a timely manner.
- Provide conflict resolution support to Program Managers when dealing with internal and external stakeholders.
Qualifications
- High School diploma/GED.
- Minimum 2 years of related experience.
- Minimum two years supervisory experience.
Wage Details:
- This is an Exempt/Salaried position/40 hours per week.
- Salary range - $55000 - $65000 based on experience.
What We Offer
- Full benefits package (Health Dental Vision STD LTD Life)
- 4 weeks paid vacation time
- Paid holidays
- Tuition reimbursement (Lakeland and Rasmussen Universities)
- Employee Assistance Program
- 401k Retirement Plan
Innovative Care Services - Disability Support and Residential Care in Wisconsin
EOE
ISHPHJ
Required Experience:
IC
About Company
Our mission is to provide flexible, accessible, and family-centered supports and services that honor the dignity, respect the rights, and maximize the potential of each individual.
