Service Advisor

Service Advisor

Join a Premier Automotive Team

Tom Wood Porsche is seeking a high-performing customer-focused Service Advisor to deliver an exceptional service experience for our clients. This role requires a blend of technical knowledge strong communication skills and a commitment to excellence that aligns with our company values.

What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

What Youll Do:

• Customer Experience & Communication
  • Provide a warm professional concierge-level greeting to every client
  • Listen actively to customer concerns and clearly explain service recommendations
  • Maintain consistent communication regarding repair status timelines and additional needs
  • Build lasting relationships to foster loyalty and repeat business
• Service & Repair Coordination
  • Accurately write repair orders reflecting customer concerns and technician findings
  • Collaborate with technicians and parts departments to ensure efficient workflow
  • Prepare precise cost estimates for repairs and maintenance services
  • Review completed work with customers and explain findings in an understandable manner
• Sales & Performance
  • Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition
  • Achieve service sales goals while maintaining transparency and trust
  • Promote dealership programs warranties and service packages

Qualifications:

• Previous experience as an Automotive Service Advisor required
• Strong understanding of automotive systems maintenance and repair processes
• Exceptional communication and interpersonalskills
• Proficiency with dealership management systems (Xtime Dealertrack etc.)
• Ability to multitask in a fast-paced environment while maintaining accuracy
• Professional demeanor consistent with a luxury brand
• Valid drivers license with a clean driving record

Why Work Here

At Tom Wood Group youre more than an employeeyoure a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training career development and advancement opportunities. Our team thrives on collaboration integrity and a sincere desire to help others and were passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different

• A company built on core values: Humbly Confident Passionately Driven Sincere Desire to Help Others and Uncompromising Integrity
• Opportunities to advance across multiple industries and locations
• A culture that values your contributions and celebrates success
• Comprehensive benefits designed to support you and your family

Our Core Values

Humbly Confident Passionately Driven Sincere Desire to Help Others Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check motor vehicle record review social security verification and drug screening. Tom Wood Group is an Equal Opportunity Employer.