Customer Service Representative

Job Description

Job Summary

The Customer Service Representative (CSR) is responsible for providing timely professional and accurate support to customers by resolving inquiries addressing concerns and ensuring a positive customer experience. This role serves as a key point of contact between the company and its customers and plays an essential role in customer retention and satisfaction.

Key Responsibilities

Respond to customer inquiries via phone email chat or ticketing system in a courteous and professional manner.

Resolve customer issues efficiently while following company policies and procedures.

Accurately document customer interactions issues and resolutions in internal systems.

Escalate complex or unresolved issues to appropriate teams or management when necessary.

Maintain a strong understanding of company products services and processes.

Meet or exceed service level expectations including response time and quality standards.

Collaborate with internal teams (Sales Operations Product etc.) to improve customer experience.

Identify recurring issues and provide feedback to leadership for continuous improvement.

Required Qualifications

High school diploma or equivalent (associates or bachelors degree preferred)

1 year of customer service or related experience (call center or support environment preferred)

Strong verbal and written communication skills

Ability to handle customer concerns calmly and professionally

Basic computer proficiency and comfort learning new systems

Strong organizational skills and attention to detail.

Preferred Skills

Experience using CRM or ticketing systems (e.g. Zendesk Salesforce Freshdesk)

Ability to multitask and manage time effectively in a fastpaced environment

Problemsolving mindset with a customerfirst attitude

Work Environment & Schedule

Fulltime or parttime position (as applicable)

Fully remote

May require occasional evenings weekends or holidays based on operational needs

Compensation & Benefits

Competitive hourly rate or salary based on experience

Benefits may include health insurance paid time off paid holidays and retirement plan participation (where applicable)

Equal Employment Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.