Scheduling Coordinator
Job Location:
Appleton, WI - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
About Us
Join We Care Senior Care a proud Home Instead franchise where our mission is to help seniors remain safe and cared for in their homes.
At the heart of our culture is our core value: **Love (v.)** defined as: Patience Kindness Humility Selflessness Respectfulness Forgiveness Honesty and Commitment. We seek individuals who lead with love in all they do.
About the Role:
We are in search of a positive friendly Scheduler - Staff Coordinator (SC) who is passionate about helping others. Do you like to solve puzzles and find solutions to problems This could be the job for you!
Our Scheduler is responsible for scheduling great matches between Care Pros and clients to ensure client needs are being met. This role is ideal for someone with administrative assistant experience customer service background or call center experience and is comfortable working with computers solving problems and talking on the phone.
Benefits
- Competitive Pay $18-$20 per hour based on experience
- Flexible Schedule
- Health Dental & Vision Insurance
- Paid Time Off
- 401(k) with Company Match
- Paid Orientation & Ongoing Training
- Career Growth Opportunities
- Mileage Reimbursement
- Employee Assistance Program & Corporate Chaplain
- 24/7 Support from Our Caring Office Team
- Employee Perks & Appreciation Events (Care ProCafé company picnic seasonal activities
- Manage the creation and maintenance of client and Caregiver schedules with an emphasis on creating high quality matches
- Fast-paced rapidly changing environment multiple projects going simultaneously
- Negotiate availability and shift assignments with Caregivers
- Work with the Recruitment and Engagement Manager to address concerns regarding Caregiver assignments availability and hours worked
- Monitor service hours of Caregiver to limit overtime pay
- Utilize independent judgment to problem solve Caregiver client and staffing concerns
- Accurately log activity in the database
- Increase loyalty by consulting with clients to better meet their needs
- Identify opportunities to increase client service hours
- Participate in Caregiver Admin and other meetings as needed
- All other duties as assigned
- Strong computer skills with proficiency in software applications such as Word and Excel
- Demonstrated ability to work independently and use sound judgment and discretion successfully
- Professional verbal and written communication skills with the ability to listen effectively
- Excellent organizational and time management skills
- Attention to detail and accuracy
- Ability to quickly establish rapport and build relationships
- Proven creativity and problem solving
- Established professionalism integrity and fair-mindedness
- Ability to successfully navigate multiple priorities in a fast-paced environment
- Maintain regular attendance to execute job responsibilities
We Care Senior Care/Home Instead is proud to be an Equal Opportunity Employer.
Questions Give us a call at ask for Jessica.
Required Experience:
IC
