Production Services Engineer Apple Services Engineering

People at Apple dont just build products they craft the kind of experiences that have revolutionized entire industries. The diverse collection of our people and their ideas inspire innovation in everything we do. Imagine what you could do here! nnThe Apple Services Engineering (ASE) team builds and provides systems and infrastructure that fuel Apples Services. These are the people who power the App Store Apple TV Apple Music Apple Podcasts Apple Books and more. And they do it on a massive scale. They consistently exceed Apples high standards with high-performance solutions delivering a diverse array of products in over 35 languages to more than 150 countries. nnThe ASE Production Support Engineering team is looking for a Production Services Engineer for troubleshooting tracking and resolving technical issues. This Engineer will play a vital role in technical troubleshooting for Apples customers internal business partners and strategic partners for all of Apples Media Services.

As a vital member of an exceptional global team you will play a key role in Tier 4 support addressing technical issues for customers internal business partners and strategic partners. Your responsibilities will include efficiently triaging issues evaluating their impact delving into server logs replicating problems capturing device logs and methodically determining root causes. nnCollaboration with diverse engineering teams to prioritize and resolve issues will be a central aspect of your role. Acting as the problem manager for top issues youll communicate updates and estimated time of resolution to a broad audience including senior leadership. nnIn addition to driving issue resolutions you will contribute to the enhancement of operational efficiency. Youll develop full-stack applications that streamline how our team handles issue resolution tracks technical problems and analyzes patterns in support data. This requires strong programming fundamentals and the ability to work independently. Youll architect backend services that interact with many other systems through REST APIs and build intuitive user interfaces for internal stakeholders. Furthermore your commitment extends to participating in On-Call duties and assisting during spikes in issues or when faced with time-critical situations.

Bachelors degree in Computer Science Informatics Information Technology or a related field or an equivalent combination of education and experiencenExperience in one or more of the following: scripting languages such as Python server-side programming languages such as Java web development technologies such as track record in solving problems within complex distributed applicationsnDemonstrated expertise in analyzing client and server-side logsnStrong knowledge of SQL relational database systems and/or distributed SQL query engine (such as Oracle and Trino)

3 years of experiencenExperience with log analysis tools such as Splunk is a huge plusnHigh logical and critical thinking skills