Principal Coordinator, Support Operations

Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) issues mobile device support password resets etc. Additional responsibilities may include:

• Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution

• Monitor and respond quickly and effectively to tickets calls chats or in-person service requests

• Interact with end users via soft phone or chat modules to resolve software and hardware issues

• Utilize Service Now as the ticketing tool to track and escalate tickets for end users

• Assist with onboarding of new Agents by training and allow others to shadow

• Perform other tasks as needed and instructed by your manager

Basic Qualifications:

• High School Diploma GED or equivalent certification

• At least 1 year of remote help desk support experience

Preferred Qualifications:

• Associates Degree in Computer Science Information Systems and Engineering

• 2 years of remote help desk support experience

• 1 year of Mac support experience

• 1 year of Windows OS support experience

• ITIL Certification Mac Integration Basics Certificate or Windows 10 Certificate

At this time Capital One will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e. H1B F-1 OPT F-1 STEM OPT F-1 CPT J-1 TN E-2 E-3 L-1 and O-1 or any EADs or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).