Phleb CS Representative II Exam One

Phleb / CS Representative II - Exam One - Plano TX Monday to Friday 8:00 AM to 5:00 PM

Pay range: $19.48 per hour

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

• Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

This position is responsible for acting as the liaison between the client the agent and the examiners by answering the telephone researching questions and providing appropriate answers in a timely manner.

• Researches answers follows up and tracks client agent and field questions appropriately and in a timely manner. This includes but is not limited to giving out specimen requirements requesting additional tests and providing reports. Documents all calls and submits problem or difficult calls to the manager. Coordinates activities between client services the agent and the client. This includes scheduling applicants with an examiner or at a PSC site and communication agents applicants and examiners.
• Conducts in center exams which include taking basic vitals medical histories venipuncture urine collection and EKG. Also collects specimens for pre- employment drug screenings and other Quest Diagnostics services.
• Other duties as assigned.
• Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.
• Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.

Required Work Experience

• Minimum six years customer service experience and six years phlebotomy experience with pediatric and geriatric patients.

Preferred Work Experience

• Prefer urine or hair follicle collection and EKG experience.

Physical and Mental Requirements

• Ability to work in a rapidly changing environment

Knowledge

• The position requires the ability to effectively communicate in English.

Skills

• Excellent interpersonal and communication skills
• Ability to type 40 wpm
• Basic computer skills in Microsoft office with the ability to learn new software

Education

• High School Diploma or Equivalent (Required)

Languages

• English (Required)

Licenses and Certifications

• Phlebotomy or Medical Assistant certification (Preferred)