Operations Analyst II

Berkley Select delivers professional liability insurance solutions to individuals businesses professional services firms and nonprofit organizations.

As a Berkley company Berkley Select is staffed with a team of experts with a specific focus on Professional Liability. Berkley Select utilizes individual risk underwriting loss control and claims practices to provide superior products and services to its customers.

Berkley Select is a Berkley Company. W. R. Berkley founded in 1967 is one of the nations premier commercial lines property casualty insurance providers. W. R. Berkley Corporation (NYSE: WRB).

Berkley Select is evolving its operating model to support continued growth increased underwriting complexity and expanded use of data automation and AI-enabled capabilities.

The Operations Analyst II supports this evolution by analyzing enhancing and helping implement operational processes that are efficient well-controlled and scalable.

This role contributes to process improvement efforts supports data-driven decision-making and helps ensure that operational enhancements are effectively adopted within day-to-day operations.

Operations & Process Improvement

• Analyze current operational processes to identify inefficiencies manual steps and potential risks.
• Support the design and implementation of process improvements aligned to underwriting and service needs.
• Maintain process documentation including workflows procedures and control frameworks.

Analytics Automation & AI Support

• Partner with Technology and Business teams to support implementation of automation and AI-enabled solutions (e.g. workflow tools document processing).
• Assist in evaluating operational readiness and control considerations for new tools and processes.
• Use data analysis to identify trends performance gaps and improvement opportunities.

Performance Monitoring & Reporting

• Develop and maintain operational reports and dashboards to track key metrics such as throughput quality and service levels.
• Summarize data insights and provide actionable recommendations to support decision-making.
• Assist with forecasting and capacity planning efforts.

Risk Controls & Compliance

• Support the execution of processes with appropriate controls to meet internal risk and audit standards.
• Partner with Risk Compliance and Audit teams to assist with control testing issue tracking and documentation.
• Identify and escalate operational risks related to process or system changes.

Stakeholder Partnership & Change Support

• Collaborate with Operations Underwriting Technology Risk and Finance teams on process improvement initiatives.
• Support change management efforts including development of training materials and job aids.
• Participate in pilots implementations and post-implementation reviews.

Future Skills AI & Advanced Capabilities

Berkley Select is committed to leveraging emerging technologies to enhance operational effectiveness. The Operations Analyst II is expected to:

• Develop foundational knowledge of AI-enabled tools and their operational applications.
• Support adoption of new technologies with a focus on transparency control and risk awareness.
• Continue building skills in data analysis automation and process improvement.
• Contribute to evolving best practices within Operations.

• Bachelors degree or equivalent experience
• Collaboration: Works effectively across teams to support shared goals
• Clear Communication: Communicates processes data insights and recommendations in a clear practical manner
• Adaptability: Comfortable learning new tools and adjusting to evolving processes
• Analytical Thinking: Evaluates data and process issues to support informed decision-making
• Accountability: Takes ownership of assigned work and follows through on deliverables
• Attention to Detail: Ensures accuracy while supporting broader operational objectives