Network Administrator

CSBio is a peptide contract manufacturing founded in 1993. Our initial products were a complete line of automated synthesizers for manufacturing and process development with a focus on cGMP 1994 we opened our custom peptide facility and began producing high quality compounds for research organizations and pharmaceutical companies 2004 we opened our peptide production facility in Menlo Park CA and in 2014 we expanded our production capability through the addition of a new state of the art building dedicated to cGMP peptide 2017 we passed a FDA inspection and were recommended to be approved for commercial drug substance 2023 we added additional cGMP clinical production capacity in Milpitas CA.

Position Summary

We are looking for a hands-on multi-faceted IT Infrastructure Specialist to take ownership of the day-to-day technology that keeps CSBio running. This is not a software development role. Instead we need someone who is genuinely comfortable across the full breadth of small-to-mid-size company IT from running ethernet through a wall to programming a managed switch to walking a new hire through their email setup.

The ideal candidate is a generalist who enjoys variety takes ownership of problems and can communicate clearly with a workforce that is highly skilled in chemistry and manufacturing. You will be one of the primary points of contact for IT issues across the company and you will help shape the infrastructure as we continue to is also in the middle of a digital transformation moving 200 paper SOPs batch records and lab forms onto a centralized data platform andlayeringAI-powered automation on top. This roleprovidestheinfrastructurebackbonethateffort runs on andsupportstheday-to-day operations tosee it through.

Key Responsibilities

Configure deploy and troubleshoot site-to-site and client VPN connections

Program and maintain managed network switches (VLANs port configurations firmware updates)

Pull terminate and test ethernet runs for new lab equipment workstations and office build-outs

Maintain wireless infrastructure including access points controllers and guest network segregation

Monitor network performance and proactively address bottlenecks or reliability issues

Administer Windows domain environment including Active Directory Group Policy DNS and DHCP

Maintain corporate file servers application servers and supporting infrastructure (physical and virtual)

Manage user accounts permissions security groups and access controls in line with company policy

Apply patches updates and security configurations across servers and endpoints

Implement and verify backup routines for corporate data file shares and instrument controller PCs (HPLC synthesizer lyophilizer balance and similar systems)

Coordinate with QA and manufacturing to ensure backups support data integrity and audit-readiness in a regulated (GMP) environment

Maintain documentation of backup schedules retention policies and restoration procedures

Periodically test restores to confirm recoverability

Image configure and deploy laptops and desktops for new hires including domain join software installation and user account setup

Install configure and troubleshoot networked printers scanners and label printers across office and lab areas

Provide responsive patient helpdesk support to a workforce that is generally not IT-savvy explaining issues in plain language and resolving recurring pain points

Manage software licensing device inventory and asset tagging

Onboard and offboard employees from a technology standpoint

Respond to ad-hoc IT requests from across the company from my email isnt working to we need a network drop in the new lab by Friday

Coordinate with outside vendors for ISP telecom copier and specialized IT services

Maintain documentation of network diagrams server configurations vendor contacts and standard operating procedures

Support facility-related IT projects in coordination with Facilities and Engineering teams

Support on-premise deployment of AI/LLM tooling hardware setup GPU/server provisioning network configuration and ongoing uptime

Provide end-user troubleshooting as staff transition from paper to digital workflows

Assist with the physical scanning and digitization of paper SOPs batch records and lab forms operating scanners configuring OCR settings and ensuring scanned files meet quality and naming standards

Competencies:

To perform the job successfully an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Supports everyones efforts to succeed.

Organizational Support - Follows policies and procedures; Completes tasks correctly and on time; Supports organization goals and values.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change delays or unexpected events.

2 years of hands-on IT experience in a small-to-mid-size company environment with broad exposure across networking servers and end-user support

Working knowledge of Windows Server Active Directory Group Policy DNS and DHCP Mac and Windows OS

Practical experience with managed switches VLANs firewalls and VPN technologies

Comfort with structured cabling able to pull terminate and test ethernet runs without contracting it out

Familiarity with backup software and strategies for both corporate data and standalone instrument PCs

Strong troubleshooting instincts and the patience to support non-technical users in a respectful plain-English way

Self-directed; comfortable owning problems from start to finish without close supervision

Industry certifications such as CompTIA Network / Security Cisco CCNA or Microsoft Server certifications

Prior experience supporting a manufacturing laboratory or pharmaceutical/GMP-regulated environment

Experience with virtualization (Hyper-V VMware) and Microsoft 365 administration

Familiarity with instrument control PCs not as a chemist but in terms of keeping the PCs healthy networked and backed up

Basic scripting in PowerShell or batch for routine automation (no formal software development required)

Experience supporting ISO 9001 / 21 CFR Part 11 / data-integrity expectations

Interest in or exposure to digital transformation projects paperless workflows document management systems or supporting AI/LLM tooling in a business environment

• Medical dental and vision insurance (Kaiser HMO or BlueShield PPO. Employer pays 90% for Employee and 75% for Employees family; Dental: Aetna Dental Delta Dental Guardian Dental MetLife Dental. Vision: VSP and Aetna EyeMed)
• 401k 10% 1:1 match
• PTO policy. 10 days PTO
• Companywide paid holiday during: Week of July 4 Thanksgiving (2 days) Week of December 25Basic life ($20000 paid by company) and supplemental life insurance (optional supplemental).
• Disability insurance 50% standard employer paid.
• Carpool clean air vehicle and cell phone reimbursement
• Employee rewards and recognition program
• Company organized social events
• Quarterly sponsored team building activities

Required Experience:

Unclear Seniority