National Programs Project Coordinator

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

• Assist in the client prospecting and lead development phase including creating customer-specific proposals and supporting the RFP process
• Onboard new accounts and execute legal and financial documentation to ensure smooth customer set-up and transition
• Manage relationships with active national accounts and serve as a primary point of contact for customer communication and issue resolution
• Coordinate complex projects between national customers and AlphaGraphics franchise centers ensuring high-quality execution attention to detail and timely delivery
• Monitor projects and events from start to finish to ensure customer satisfaction and proactively resolve any last-minute issues or concerns
• Maintain visibility into project timelines shipping logistics and delivery deadlines utilizing available resources to provide accurate updates to customers
• Update and prepare customer design files for print production including resizing artwork adding bleeds fixing missing links and troubleshooting basic file issues
• Handle centralized billing and invoicing processes with accuracy while maintaining a basic understanding of accounts receivable accounts payable and profit margins
• Assist with monthly reporting related to National Programs performance including revenue tracking YoY growth lead pipeline updates customer projects and franchise location involvement
• Collaborate cross-functionally with sales operations marketing finance and franchise partners to support program growth and execution
• Create presentations and supporting materials in Google Slides for internal and external audiences

• Experience using Google Workspace including Google Slides Sheets and Docs
• Experience using Adobe Creative Suite specifically InDesign Illustrator and Photoshop
• Strong attention to detail and organizational skills
• Basic understanding of financial reporting concepts
• Ability to adapt quickly in a fast-paced environment with shifting priorities
• Strong customer service and relationship management skills
• Ability to communicate professionally and effectively both written and verbal
• Ability to build strong relationships with customers and internal teams
• Strong project management and multitasking abilities
• Problem-solving mindset with the ability to remain calm under pressure
• Willingness to learn quickly and take initiative
• Collaborative spirit with appreciation of diverse perspectives
• Bold passionate tenacious and curious mindset not afraid to explore new ideas and challenge the status quo in pursuit of better solutions

• Experience in graphic design
• Experience using
• Print industry knowledge including file types substrates sizing and print methods
• Experience in account management and/or customer service environments
• Experience working with franchise networks or distributed business models
• Familiarity with XMPie uStore software

• A vibrant international environment in a continuously growing company with many professional and personal development opportunities
• Extensive training and development opportunities within the group
• A multicultural organizational structure and team.
• $60k - $75k is the projected range of annual base salary for this role depending on overall qualifications and experience
• Team and individual performance-based bonus up to 20% of your annual salary.
• Highly competitive compensation package including Medical Dental Vision PTO 401(K) Match Life Insurance Short-term and Long-term Disability Pet Insurance and a completely free Employee Assistance Program
• Hard work collaboration humanity fun and laughter. We are a small passionate driven and highly collaborative team that is fully invested in the success of our company and value contributions from each member
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

At Fortidia we empower businesses to grow through innovative marketing print and business solutions. As the parent company of leading brands like AlphaGraphics PostNet and World Options we support entrepreneurs and organizations of all sizes with the tools technology and expertise they need to succeed.

Our approach blends creativity data-driven strategy and operational excellence to deliver meaningful results for our customers and franchise partners. We are passionate about helping businesses connect with their audiences streamline their operations and unlock new opportunities for growth.

At Fortidia our people are at the heart of everything we do. We foster a collaborative forward-thinking culture where ideas are encouraged careers are developed and impact is recognized. Whether supporting local communities or driving global initiatives we are committed to making a differencefor our customers our partners and each other. We believe theres a place for everyone to grow. Whether youre just starting your career looking for your next big opportunity or ready for a change we offer a variety of roles to match your goals.