Mitigation Operations Manager

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Vision insurance

• Oversee day-to-day mitigation operations across NH locations ensuring consistency in quality safety and processes
• Manage daily WIP meetings and ensure efficient and productive scheduling
• Manage on-call rotation
• Evaluate all mitigation estimates to ensure fair accurate billing minimize job costs and maximize profitability
• Define revise and implement policies procedures and guidelines across all mitigation divisions to maintain consistency across both locations
• Ensure all production teams comply with SERVPRO brand standards safety rules OSHA requirements and company policies
• Develop and implement quality control programs; monitor corrective actions and ensure projects conform to scope plans and specifications
• Manage procurement equipment inventory and resource allocation across both locations to optimize utilization and minimize downtime
• Evaluate the efficiency of operational procedures against organizational objectives and implement continuous improvements
• Develop and maintain emergency preparedness plans including strategies for rapid response and continuity of operations during large-loss or catastrophic events
• Coordinate with the General Manager and executive leadership to align operations across all Team JRF locations with company-wide standards and initiatives

• Own the mitigation P&L for all Team JRF franchise locations in NH with direct accountability for revenue gross margin and net profitability targets
• Work with ownership and the executive team to develop financial plans for mitigation operations across both locations
• Review financial performance monthly; identify variances diagnose root causes and implement corrective actions to stay on plan
• Manage job costing and pricing to maintain target gross margins on all mitigation projects
• Control operational expenses including labor equipment materials subcontractors and vehicle costs
• Assign quarterly financial objectives to mitigation managers and hold them accountable for results

• The Mitigation Operations Manager is directly responsible for tracking analyzing and driving improvement on all mitigation KPMs including:
  • Revenue per job: Monitor and improve average revenue per mitigation job through proper scoping documentation and supplements
  • Gross margin: Maintain target gross margins through efficient labor management equipment utilization and job costing discipline
  • Cycle time: Reduce average job cycle time from first notice of loss to job completion and file close
  • Response time: Ensure crews are on-site within target timeframes (goal: 12 hours for emergency calls)
  • Customer satisfaction: Maintain high satisfaction scores and manage review generation; address complaints within 24 hours
  • Close rate: Track lead-to-job conversion rates and identify leakage points in the sales-to-production handoff
  • Equipment utilization: Maximize utilization rates on dehumidifiers air movers and other equipment inventory
  • Collection rate: Ensure timely invoicing and drive accounts receivable collection within target DSO (days sales outstanding)
    
    

• Property Management Companies: Build preferred-vendor relationships with regional PM firms managing commercial and multi-family portfolios in the Team JRF NH franchise territories
• Insurance Adjusters & Carriers: Develop relationships with large-loss adjusters desk adjusters and independent adjusters who control vendor selection on major commercial claims
• Municipal & Government Agencies: Establish SERVPRO as the preferred restoration vendor for NH towns school districts and state agencies; get on vendor lists and present emergency response capabilities
• Commercial Facility Managers: Target hospitals universities hotels and large office complexes with proactive property assessments and emergency response plans
• First Responder Networks: Build relationships with fire departments and emergency management directors who refer restoration vendors to property owners after fire and flood events

• Recruit hire train and develop mitigation production teams and managers across NH locations
• Conduct regular performance reviews and provide coaching feedback and development plans for direct reports
• Cultivate rising talent within the organization; identify and develop future leaders for succession planning
• Ensure all team members maintain required certifications (IICRC WRT ASD FSRT etc.)and complete ongoing training
• Foster a culture of accountability professionalism urgency and customer-first service across all mitigation divisions
• Manage staffing levels and on-call schedules to ensure 24/7 emergency response capability

• Serve as the primary point of contact for key commercial clients insurance partners and municipal accounts across NH
• Build and maintain trusted relationships with adjusters property managers agents and other referral sources
• Communicate regularly with ownership on operational performance financial results pipeline progress and strategic issues
• Collaborate cross-functionally with the General Manager accounting marketing and administrative teams

• Assess analyze and mitigate operational risks across all Team JRF mitigation activities
• Ensure compliance with OSHA EPA and all applicable federal state and local regulations
• Maintain proper documentation job files moisture logs and photo records on every project for liability protection and insurance compliance
• Oversee facilities/building management and organization vehicle fleet safety maintenance and compliance across all locations

• 5 years of experience in restoration mitigation or a closely related field (constructiondisaster recovery environmental services
• 3 years in a management or supervisory role with P&L responsibility
• IICRC WRT (Water Restoration Technician) certification; additional IICRC certifications strongly preferred (ASD FSRT AMRT OCT)
• Demonstrated ability to read and manage a P&L control job costs and drive profitability
• Strong technical knowledge of water fire mold and storm damage mitigation processes and equipment
• Proficiency with Xactimate moisture meters thermal imaging and standard restoration technology
• Excellent communication and relationship-building skills; comfort engaging with commercial decision-makers
• Valid drivers license and ability to pass a background check
• Participate in on-call rotation and respond to emergencies as needed including nights and weekends
  
  

• Experience with SERVPRO systems processes and brand standards
• Familiarity with insurance claims processes and TPA/program work
• Business development or sales experience particularly in commercial restoration or B2Bservices
• Experience with CRM systems and pipeline management
• OSHA 30-hour certification
• Lead RRP and/or asbestos awareness certifications

1. Primary office location: Manchester NH
2. Regular travel between MA and NH franchise locations and to client sites fire departments municipal offices and industry events
3. Must be able to work in active restoration environments including exposure to water mold fire damage and construction conditions
4. Ability to lift 50 lbs climb ladders and work in confined spaces as needed during job site inspections
5. On-call availability for after-hours emergency response on a rotating and as-needed basis

• Competitive base salary
• Performance-based bonus tied to P&L results KPM achievement and commercial revenue growth
• Company vehicle
• Benefits package (health dental vision PTO 401k profit share etc.)
• Professional development support including industry certifications and continuing education

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.