Regional Field Operations Supervisor Human Services Program Texas

Summary: The Workforce Group a LEMOINE company is seeking qualified Regional Field Operations Supervisors to lead field teams conduction in person community welfare and location verification services for a federal human services program serving vulnerable populations including young adults and families. This supervisory role implements a risk-tiered field deployment model conducts same-day documentation review before case closure manages escalations and ensures all field activity is conducted safely and in compliance with program standards and participant rights.

Duties and Responsibilities:

• Supervise a regional team of Field Operations Specialists conducting in-person community visits.
  
• Conduct same-day review of case documentation confirming observations are factually grounded welfare indicators documented required data fields complete and escalation triggers applied correctly.
  
• Ensure all participant communications are conducted in the participants primary language via bilingual staff or professional interpretation.
  
• Immediately escalate welfare concerns safety incidents or reportable risks with verbal notification for health or safety emergencies.
  
• Enforce Standards of Conduct.
  
• Report employee adverse information conduct violations or removal-from-duty situations to program leadership immediately.
  
• For adult participants oversee the verbal consent process and ensure residential visit priority and workplace contact boundaries are followed.
  
• Complete visit documentation reports and data entry in a timely and accurate manner.
  
• Identify and escalate safety concerns or reportable risks in accordance with established procedures.
  
• Maintain and enforce professionalism confidentiality and ethical standards at all times.
  
• Protect and enforce the protection of sensitive participant program and government information.
  
• Enforce all field safety travel communication and situational awareness protocols.
  
• Maintain accurate records including calendars travel logs mileage communication logs and case notes.
  
• Participate in required training sessions operational briefings and team meetings.
  
• Must be able to travel domestically on short notice and on a frequent basis via air and/or ground transportation including overnight travel when required.
  
• Stand and walk for extended periods on various surfaces.
  
• Perform additional duties as assigned.
  

Qualifications Knowledge Skills and Abilities: High school diploma or equivalent required. Minimum three years of experience in field operations in related areas such as human services social work child welfare community outreach case management investigations residential/community visits or similar work is required. A minimum of one year supervisory or team lead experience managing field personnel is required. Associate or bachelors degree in social work human services criminal justice psychology sociology public administration emergency management or a related field is strongly preferred. Experience conducting residential visits field-based assessments or community outreach activities is strongly preferred.

• Ability to travel frequently on short notice including evenings weekends and overnight assignments
  
• Valid drivers license reliable transportation and ability to meet company travel and motor vehicle requirements.
  
• Ability to work independently and exercise sound judgment in fast-paced field environments.
  
• Strong verbal and written communication skills.
  
• Ability to prepare accurate objective and timely documentation and reports.
  
• Proficiency using smartphones tablets GPS/routing tools Microsoft Office and electronic documentation systems
  
• Strong problem-solving and situational awareness skills.
  
• Ability to carry required equipment and stand/walk for extended periods.
  
• Ability to complete required federal client and company training prior to assignment
  
• Ability to pass and maintain a government security background investigation including a favorable credit check.
  
• Must pass a drug test motor vehicle record check and background check after accepting a conditional offer.
  
• Bilingual fluency in English and Spanish is strongly preferred.
  
• Training or experience in trauma-informed care de-escalation crisis response mandated reporting safety planning or similar practices is strongly preferred.
  
• Must be authorized to work in the United States. U.S. Citizenship is required for this position due to significant PII/SPII and Government case-data access.
  

This position primarily operates in field with frequent travel to assigned residential and community-settings across urban suburban and rural areas. Work may involve exposure to unpredictable environments and situations requiring heightened situational awareness professional judgment and adherence to field safety procedures. Work schedule may vary based on operational needs and authorized field visit windows. Evening weekends holidays extended-hour short-notice and overnight travel assignments may be required.

Federal Contract Requirements

Employment is contingent upon successful completion of all pre-employment screening requirements including background checks drug screening motor vehicle records review reference checks and other job-related screening requirements. Employment is also contingent upon successful completion of required federal background/suitability review favorable credit check security processing and program-specific onboarding before beginning work.

Employees assigned to this program must complete required training protect sensitive information comply with standards of conduct maintain professional boundaries and follow all reporting confidentiality privacy and information security requirements. Employees may be required to sign confidentiality non-disclosure conflict-of-interest and standards-of-conduct acknowledgments.