Learning and Development (L&D) Coordinator

Thank you for considering IT Concepts dba Kentro where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers missions fostering professional growth and making a positive impact on our communities.

By joining our supportive community you will find that Kentro is dedicated to your personal and professional development. Together we can drive meaningful change spark innovation and achieve extraordinary milestones.

Kentro is hiring for a Learning & Development Coordinator to support our Corporate People Services - Learning and Development Team.

Location: Hybrid - McLean VA

Compensation Range:The salary for this position is between $25-28/HR. Factors affecting pay within this range may include geography/market skills education experience and other qualifications of the successful candidate.

LMS Administration (Cornerstone OnDemand)

• Manage the day-to-day administration of theLMS (CornerstoneOnDemand) including user enrollment course assignmentsandcurriculum management

• Monitor completion rates generate reports and follow up with employees pending training completion

• Troubleshoot learner-facing LMS issues and serve as the first point of contact for platform support

• Support the rollout of new LMS features andassistwith system upgrades or migrations as needed

Coordination

• Prepare and manage all facilitationlogisticsincluding calendar invitations pre-work materials attendance tracking and post-session surveys

• Gather learner feedback and partner with senior L&D staff to continuously improve program quality

• Support the development of facilitator guides job aids and supporting materials using MS365tools(PowerPoint Exceland Word)

• Develop and execute training communications plans including drafting invitation emails reminder cadences manager notifications and post-training follow-ups in alignment with the comms teams standards and channels

Content Developmentand Publishing

• Support capturing learning needsandobjectivesin partnership with PMOs HR and other relevant teams

• Assistin the identification ofappropriatetrainingeffectivenessmethods

• Supportcontent development which includessupport inbuilding slidescreatingand building e-learns using e-learn authoring tools (Articulate360)

• Publish content on the LMS

Learning and Development Support

• Monitor the Learning and Development ticket portal andindependently triage evaluate and resolve L&D requests escalating only complex matters

• Maintain up-to-date ticket statuses and ensure requests are acknowledged and resolved within defined SLAs

Experience & Education

• At least one year of related work experience

• Bachelors degree inHumanResources Business Administration or a related field preferredor equivalent years of relevant experience.

Skills That Set You Apart

• People-First Mindset: Warm approachable and service-oriented

• Strong Communicator:Clear professional verbal and written communication skills.

• Organized & Detail-Oriented:Able to juggle multiple tasksand have great attention to details

• Tech-Comfortable:Willing to learn HR systems and comfortable with Microsoft Office tools(Outlook PowerPoint Exceland Word)

• Proactive Learner:Curious motivated and excited to grow your HR/L&Dknowledge

• Trustworthy:Exercises discretion and sound judgment always

• Growth Mindset:Looking forward to continuouslygrowing

Nice to Have

• LMS AdminExperience:Experience in managing LMS(as laid out in the LMS Administration section)

• e-Learn Authoring Experience:Experience in building e-learns

• Training Needs Analysis:Hands-on experience supporting or conducting training needs analyses (e.g. stakeholder interviews surveys skills gap assessments); leading the design of the analysis framework is not.

• Training Effectiveness Measurement:Familiarity with recognized methodologies for assessing training effectiveness (e.g. Kirkpatrick Phillips or similar) and applying them to evaluate program/trainingimpact.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

This Role Is Perfect for You If

• Yourea recent graduateor early-career professional eager to break intoLearning and Development

• Youreknown for being friendly reliable organized and calm under pressure

• You enjoy helping others answering questions and creating positive experiences

• You want a role where you can learn grow and build alearning and developmentcareer

• You strive to drive continuous improvement and your continuous development

The Company

We believe in generating success collaboratively enabling long-term mission success and building trust for the next challenge. With you as our partner lets solve challenges think innovatively and maximize impact. As a valued member of our team you have the unique opportunity to work in a diverse range of technology and business career paths all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork dedication and excellence.

We hold three ISO certifications (27001:-1::2015) two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth Inc 5000s Fastest Growing Private Companies DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies Top Performing Small Technology Companies in Greater D.C.

Culture Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work Corporate Diversity Index Winner Mid-Size Companies Companies Owned by People of Color; Department of Labors HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off healthcare benefits supplemental benefits 401k including an employer match discount perks rewards and more. We invest in our employees Every employee is eligible for education reimbursement for certifications degrees or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course complete a certification or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities virtual and in-person e.g. we host happy hours holiday events fitness & wellness events and annual alignment with our commitment to our communities we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative innovative and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability status as a protected veteran or any other status protected by applicable federal state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal state and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts Kentro has established an equal opportunity plan outlining our commitment to recruiting hiring and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees including protected veterans are treated with dignity respect and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue Apply button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods please email and request assistance.

Accommodations

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations please email .

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