Lead Case Manager Humanitarian Response Texas

Duties and Responsibilities:

• Supervise mentor and provide day-to-day direction to a team of Case Managers to ensure timely and accurate service delivery.
  
• Serve as the point of contact for case escalations complex client needs and inter-agency coordination.
  
• Conduct intake interviews and support triage efforts when needed maintaining alignment with guidelines and site protocols.
  
• Ensure consistent implementation of service plans and appropriate referrals by the case management team.
  
• Oversee and audit case documentation to maintain confidentiality compliance and high standards of quality control.
  
• Coordinate interpreter or translation services and ensure language access for clients across the team.
  
• Collaborate with behavioral health specialists and clinicians on mental health or trauma-related referrals and provide guidance to staff handling sensitive cases.
  
• Facilitate team huddles or briefings to review protocols shift changes and situational updates.
  
• Uphold trauma-informed culturally responsive and client-centered approaches across all team interactions.
  
• Monitor staffing coverage recommend scheduling adjustments and support operational planning with site leadership.
  
• Perform other job-related duties as assigned.
  

• Strong understanding of psycho-social case management standards is strongly preferred.
  
• Prior experience in federally coordinated emergency or humanitarian response is strongly preferred.
  
• Bilingual fluency in English (Spanish Farsi Dari Pashto and/or Arabic) is strongly preferred.
  
• Strong leadership conflict resolution and organizational skills.
  
• Completion of required FEMA ICS (Incident Command System) trainings is mandatory prior to deployment.
  
  

The Workforce Group a LEMOINE company is a Great Place to Work Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal state and local governments.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race color sex national origin age protected veteran status or disability status.