IT Support Technician

We are a passionate dedicated team of leading physicians and scientists who have trained at some of the worlds top research hospitals and fertility centers. Together we are building the fastest-growing fertility group in the country grounded in clinical excellence and deliver deeply patient-centric individualized and compassionate care recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals whatever those may be. We believe everyone deserves the opportunity to build a family if they choose and our team is committed to guiding and supporting patients every step of the way.

We are a mission-driven organization seeking motivated high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice we balance excellence with a culture that values collaboration positivity and enjoyment in the work we are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism compassion and teamwork we are united by a shared dedication to putting patients first.

The IT Support Technicianis responsible forproactively and reactively handling the technology needs and requirements of Doctors Nurses Medical Assistants and Finance/Administrative departments.Travel to otherOpensites will be periodically.This position mandatesa high levelof interaction and engagement with senior executives doctors and a growing staff base working in a fast-paced and dynamic organization.The roleis responsible forall technology support; including but not limited to installation configuration and troubleshooting of a wide range of technologies including desktops laptops audio/video mobile devices Meraki networking cloud technologies and specific medical-related devices and applications. The role alsoon-call support coverage and weekend remote coverage on a rotational basis.

Day-to-Day Job Duties Include:

• Provide IT support to a growing staff of400 people consisting of Doctors Nurses Medical Assistants and Finance/Administrative departments.
• Identifyand pursue new and innovative ways to improve processes delivery of support and technology solutions in general.
• High levelof customer focus with due care and attention to priority issues.
• Assistwith the on-boarding process prepping and deploying systems as well as training and educating new hires during IT orientations.
• Manage our asset life cycle and IT procurement processmaintaininghardware inventoryaccuratecycle counts and decommissioning processes.
• Help to evaluate hardware and software solutions andparticipatein IT projects.
• Resolve technical problems with LAN WAN VPNWiFi PrintServersand other back-office systems.
• Overseesupportand troubleshoot our A/V conferencing systems in multiple conference rooms/offices.
• Generate/Track/Close tickets for all IT related issues ina timelyand consistent manner as defined by our SLA policies whilemaintaininga positive customer satisfaction rating.
• Work closely with 3rdparty vendors providing various technology services.
• Work closely and actively as part of a broader team of IT professionals at various remote locations (domestic and international). In addition help provide coverage and support as needed.
• Ensure documentation is captured appropriately and is easily accessible to the broader IT team.

Bachelors degree or equivalent combination of education and experience.

• Bachelors degreepreferred
• Strong service delivery focus and customer management skills.
• Experience ofsupporting andmaintainingWindows 10 Windows networking fundamentals Laptops/Tablets Excel Outlook Office 365 environment (Exchange OneDrive/SharePoint Teams etc.)
• PC hardware and software troubleshooting skills and experience.
• At least 2 years of experience in an IT Support role.
• Exposure to ticketing systems remote access technologies for support Meraki networks and RingCentral or similar phoneplatform.
• Ability to work independently andto managecompeting priorities.
• Excellent skills/abilitiesin:organization planning multi-tasking flexibility.
• High levelof professionalism and business acumen.
• Very goodwritten and verbal communication skills.
• Ability to activelyparticipateas part of a team.
• Experience with Azure AD and Intune is a plus.
• Professional IT work experience in the medical industry is a plus.
• Microsoft Certifications are a plus.

This is a full-time non-exempt position that requires early hours rotational weekends and holidays.

The salary range for this role is $25-30/hr. Salary is based on several factors including job related knowledge and skill set depth of experience certifications and/or degrees.

#INDSFT

Investing in You Today and Tomorrow

Supporting your well-being

• Competitive medical dental and vision plans

• Paid time off to recharge and enjoy personal time

• Access to BetterHelp therapy sessions for mental and emotional wellness

• Commuter benefits and discounted rates on home auto and pet insurance

Investing in your future

• 401(k) with up to a 4% company match

• Comprehensive fertility and parental leave benefits

• Career development opportunities in a fast-growing organization

• Employer-paid life and disability insurance

*Temporary and contract roles may not be eligible for all benefits listed above

At Spring Fertility we believe that everyone who wants a family deserves to have one regardless of gender sexual orientation race ethnicity or religion. Just as we acknowledge and value the diversity of goals life experiences and unique paths to parenthood among our patients we also actively celebrate diversity within our organization. We are an equal opportunity employer and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background ability and life experience to apply to our employment opportunities.

Spring Fertility will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please give us a call.

CCPA disclosure notice here.