Intelligence Analyst, Operational Intelligence

Position OverviewLocation: Annapolis MDThe Operational Intelligence Team is designed to strengthen collaboration between intelligence operations and monitoring teams across Crisis24s global network. The team ensures that Crisis24s intelligence and operational outputs are fully aligned supporting our clients internal teams and global Intelligence Analyst (OI) will guide shift operations based on operational priorities ensuring analytical quality leading coordination during major incidents and addressing bespoke client intelligence requirements Directly embedded in Crisis24s Security & Medical Global Operations Centers (GOCs) OI guarantees that accurate timely and actionable intelligence supports Crisis24s global operations. Operating 24/7 via a follow-the-sun structure OI will collaborate across the Global Intelligence and Security/Medical Operations teams to support planning for and response to security escalations and assistance missions globally. They will ensure GOCs have timely access to intelligence to effectively develop risk assessments formulate advice and develop and execute mission plans. They will also translate GOC-developed advice into our suite of intelligence products for clients at addition to supporting operational assistance and response this role will facilitate delivery of actionable intelligence directly to clients coordinating global monitoring and alerting and curating customized responses to complex Requests for Information (RFIs).Essential Duties & Responsibilities1. Operational and Shift CoordinationCoordinate activities of the global monitoring and intelligence teams during assigned Watch Officer (Watch) (WOM) clear communication and information flow between global operations centers and the intelligence significant global events and assess their potential impact on clients and as the primary escalation point for incidents and intelligence-related issues ensuring swift coordination with relevant and mentor analysts encouraging consistent quality and professional growth across shifts.2. Intelligence Support to Security & Medical OperationsProvide timely intelligence briefings and updates to operational teams supporting security medical and travel intelligence findings into operational planning journey management evacuations and other response communication with deployed or field-based teams to ensure accurate and real-time information the development and maintenance of watchlists and priority intelligence requirements (PIRs) aligned with operational and client closely with Global Operations Centers (GOCs) and the Global Intelligence team to synchronize priorities and intelligence deliverables with operations-developed advice.3. Crisis Management and EscalationCoordinate intelligence and communication flow during crises or major timely verified updates and intelligence briefings to operations leadership and client-facing real-time decision-making by providing clear concise and actionable to refining escalation procedures readiness planning and post-incident reviews.4. Client Requests and ReportingManage client Requests for Information (RFIs) ensuring accuracy clarity customer centricity and incoming RFIs in coordination with Security/Medical Ops to prioritize tasks based on urgency scope and strategic with subject-matter experts and operations teams to deliver high-quality intelligence opportunities to enhance client value through proactive intelligence-led solutions.5. Quality Assurance and Continuous ImprovementReview and approve intelligence outputs for accuracy consistency and and address workflow gaps process inefficiencies and tool improvement ongoing refinement of Standard Operating Procedures (SOPs) analytical frameworks and escalation in training and feedback sessions to enhance overall team readiness and skills and experience:RequiredBachelors degree required in a relevant field (Political Science International Relations Intelligence Economics); Masters degree preferred5 years experience in a related field (Intelligence Analysis Enterprise Risk Management Global Security)Excellent general knowledge of global and regional political security and travel dynamicsFamiliarity with the information requirements and capabilities of a security operation centerProven ability to successfully network including with colleagues clients external providers and on-the-ground- sourcesExcellent analytical skillsExcellent written and oral communications skillsExperience in 24/7 operational or monitoring to lead or contribute effectively as part of a global multi-shift interpersonal and problem-solving skills including ability to operate effectively in a multicultural environment demonstrating openness active listening and time management and organizational skills including flexibility and ability to quickly adapt to changing circumstancesPreferredExperience of working in high-pressure environments to tight deadlines and in fast-moving crisis situationsExperience living studying or traveling in a region of interestExperience working with analytical tools AI tools and/or GIS toolsExperience conducting or supporting global security/medical language proficiency preferredAdditional InformationWillingness to work rotating shifts including weekends and holidays within a 24/7 operation.A recent short writing sample (up to 750 words) may be required as part of the application may also be asked to complete a written or scenario-based for this role is structured within a salary range of $73000 to $90000 commensurate on relevant experience.