Instructional Tech Spec III – Facilities Enterprise Systems Trainer
Job Location:
Ithaca, NY - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Cornell University campus is widely admired as one of the worlds most beautiful academic settings. The Division of Facilities and Campus Services is committed to providing the highest quality servicetostudents staffalumniand visitors. With more than 260 major buildings enhancing the magnificent landscape of the Ithaca campus approximately 1000highly talentedand dedicated staff serve asstewardof the campus resources and operations. All employees are accountable for supporting the organizations values of truth respect excellence teamwork and integrity; and supporting inclusive and sustainable practices in carrying out everyday responsibilities.
Facilities Management (FM) provides maintenance grounds and custodial services to the entire campus. As a key steward of the Universitys facilities FMis responsible forfacility assessments skilled trades general construction building care grounds recycling asbestos and the management of planned corrective and preventive maintenance.
The Facilities Enterprise Systems Traineris responsible fordeveloping delivering and continuously improving a comprehensive training program for Facilities enterprise systems including but not limited to MaximoEZMaxMobile and related custom web applications. This role ensures that Facilities systems users gain the skills and knowledge needed to effectively navigate and use these systems while also understanding the related business processes requirements and organizational standards that support consistent system use and effective job performance.
The Facilities Enterprise Systems Trainer conductsneedsassessments designs curricula and develops instructional materials including materials for virtual and classroom instruction user guides job aids and training videos. This role leads both formal and informal training sessions tailored to diverse learning styles accessibility needs and user roles. By monitoring participant progress gathering feedback and incorporating best practices the trainer refines training content to improve effectiveness consistency and user engagement.
In addition to training delivery this role prepares andmaintainstraining environments including security provisioning data scenario setup and system resets following training activities. The Facilities Enterprise Systems Trainer also oversees weekly help desk sessionsparticipatesin system enhancement initiatives and contributes to change management efforts. This role collaborates with stakeholders to identify system training needs understand related business process requirements ensure alignment with university-wide and Facilities objectives and help users understand not only how to use system functionality but why standardized processes and data practices are necessary to support effective Facilities operations.
A key aspect of this role is collaborating with Facilities training partners including FMs Training Group to support a standardized and consistent training approach across Facilities operations. This includes coordinating on onboarding ongoing training needs trainingmethodology training software tools content development standards and the flow and design of training materials. This partnership also supports broader Facilities training initiatives including the development of predictive training schedules and role-based training matrices that align system training with workforce development goals.
As the primary communication resource for Facilities EAMS-related updates this individualis responsible forconveying important system information to Facilities systems users and campus partners. This role helps ensure that usersremaininformed about system changes enhancements best practices and training opportunities fostering engagement and confidence in the use of Facilities enterprise systems.
By staying current with emerging technologies adult learning practices and IT best practices the Facilities Enterprise Systems Trainer plays a critical role in equipping users with the tools and knowledge needed tomaximize system efficiency and performance while driving continuous improvement in enterprise systems training strategies.
While position responsibilities vary every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative collaborative open and welcoming; showing respect compassion and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
This is a temporary benefits eligible Endowed positionanticipatedto last for 2 years.
We are a valuebased organization where all employees are accountable for supporting the organizations values of truth respect excellence teamwork and integrity. Facilities and Campus Services employeesare required toattend staff developmenttrainingsandparticipatein the performance evaluation process.
Werequirethese qualifications:
Bachelors degree and 3 to 5 years relevant experience or equivalent combination
Experience in software application training including needs assessment curriculum development and instructional design.
Proventrack recordas a trainer particularly in higher education withexpertisein adult learning principles.
Ability to design develop and deliver comprehensive software training programs including materials and practical exercises.
Familiarity with training accessibility standards and best practices for inclusive learning.
Strong communicationskills both oral and written with the ability to convey complex technical information clearly.
Proficiencyin various training methods techniques and delivery formats adapting to different learning styles and audience needs.
Experience in assessment and feedback strategies using participant insights to improve training content and effectiveness.
Organizational skills to plan coordinate and manage training schedules and resources efficiently.
Technical writing or documentation experience ensuring clear and effective instructional materials.
Ability to provide ongoing support reinforcement and follow-up resources to enhance learning retention post-training.
Familiarity with change management principles (e.g.Prosci ADKAR)
Ability to cultivate and develop inclusive working relationships with students faculty staff and community members.
You will be a top candidate with our preferred qualifications:
Web content management experience
Setting up andmaintainingapplication training environments with user provisioning scenario setup and data loading experience
Knowledge and understanding of MAXIMO Software Application
Train the Trainer Training experience
Experience with facilities maintenance asset management work management or related business processes and the ability to connect system functionality to business requirements and user responsibilities.
Visa Sponsorship is not available for this position. Relocationassistancewill not be provided for this position.
Rewards & Benefits:
Cornell provides great benefits that include educational benefits access to a plethora of wellness programs employee discounts with local and national retail brands health care options to choose from generous paid leave provisions: 3 weeks of vacation leave health and personal leave 13 holidays (including end of year winter break through New Years Day) 2 floating holidays and superior retirement contributions.
Cornell has also been nationally recognized as an award-winning workplace for our health wellbeing sustainability and diversity initiatives. For more informationclick here.
Application Procedure:
Interested parties should submit a resume and cover letter describing qualifications on-line at staff positions section.
When applying through our system please remember to attach resume and cover letter in either Microsoft Word or PDF format.In the Experience section of your application use the Drop Files Here box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online pleaseclick here.
University Job Title:
Instructional Tech Spec III
Job Family:
Information Technology
Level:
F
Pay Rate Type:
Salary
Pay Range:
$76354.00 - $88735.00
Remote Option Availability:
Onsite
Company:
Endowed
Contact Name:
Catherine Baldessare
Contact Email:
Job Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline
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The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornells union wages see Union Pay Rates.
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Required Experience:
IC
