Infrastructure Engineer

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

At Mass General Brigham Digital we pride ourselves on our ability to create maximum strategic clinical and operational value from established and emergent technologies for our patients care teams researchers and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence and we invite you to join us on this journey. The work we do in Digital is a strategic imperative and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

The Systems Engineer II is responsible for designing deploying maintaining and supporting critical IT infrastructure that enables research computing platforms across Mass General Brigham and plays a key role in ensuring the operational efficiency reliability and scalability of infrastructure supporting High Performance Computing (HPC) systems Trusted Research Environments (Research Enclaves) enterprise storage services and other technical platforms that are part of the Digital Research Operations services to the MGB research community. The position focuses primarily on storage network and hypervisor infrastructure engineering. The engineer will work closely with infrastructure teams researchers and platform engineers to design deploy and operate infrastructure services that support advanced scientific workloads.

In addition to engineering responsibilities such as architecture reviews infrastructure deployment and operational improvements this role includes a user-facing component requiring responsiveness and effective communication with researchers and technical stakeholders.

Principal Duties and Responsibilities

• Implement and maintain enterprise storage platforms supporting high-performance research workloads.
• Design and maintain network infrastructure supporting research computing platforms including high-performance networking environments.
• Implement maintain and support enterprise backup and recovery solutions for Enclave and HPC environments ensuring data protection retention and recovery capabilities align with operational and compliance requirements.
• Support hypervisor infrastructure used for research platforms and supporting services.
• Deploy and maintain infrastructure both on-premises and in cloud environments.
• Participate in architecture reviews and infrastructure planning for new research platforms and services.
• Troubleshoot infrastructure issues across compute storage networking and virtualization layers.
• Develop and maintain automation for infrastructure provisioning configuration management and operational workflows.
• Monitor infrastructure systems and respond to operational incidents to ensure platform availability and reliability.
• Provide technical consultation and infrastructure guidance for research initiatives and platform deployments.
• Provide operational and end-user support for research infrastructure platforms including working support tickets troubleshooting technical issues coordinating follow-up activities documenting resolutions and ensuring timely communication with stakeholders and users.
• Coordinate with vendors and internal infrastructure teams to troubleshoot provide support and escalate when necessary.
• Support provisioning processes including infrastructure acquisition deployment and lifecycle management.
• Communicate effectively with research users and stakeholders to support infrastructure needs and resolve technical issues.
• Use the Mass General Brigham values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.

• Use/s the Mass General Brigham values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration
• Technolgies and research service priorities may change over time and other duties and responsibilities as assigned as needed

Qualifications

• Bachelors degree in Computer Science Information Systems Engineering or a related field or equivalent professional experience.
• 5 years of experience supporting enterprise infrastructure environments.
• Experience supporting Linux-based systems in production environments.
• Experience working with distributed storage and Scale-out enterprise storage platforms such as NetApp Dell PowerScale VDURA or similar technologies.
• Experience supporting data center networking technologies such as Arista Dell Networking Mellanox/NVIDIA networking or similar platforms.
• Experience with enterprise backup and DR solutions such as Veeam or Rubrik
• Experience with virtualization platforms such as VMware or OpenStack.
• Experience with infrastructure automation tools such as Ansible Terraform or similar technologies.
• Experience deploying or operating infrastructure in public cloud environments. Azure is preferred.
• Experience supporting research computing scientific computing or HPC environments is a plus.

Skills/Abilities/Competencies

• Strong understanding of enterprise infrastructure including storage systems networking virtualization and compute environments.
• Ability to design deploy and troubleshoot infrastructure supporting large-scale or performance-sensitive workloads.
• Strong troubleshooting and analytical skills across multiple layers of infrastructure including networking storage virtualization and operating systems.
• Ability to automate infrastructure provisioning and operational workflows using modern infrastructure-as-code tools.
• Ability to work collaboratively with cross-functional teams including infrastructure engineering security and research computing groups.
• Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders including research users.
• Ability to manage multiple priorities and respond effectively in operational or incident situations.
• Demonstrated commitment to customer service responsiveness and supporting research users in a technical environment.
• Ability to document infrastructure architecture operational procedures and technical processes clearly.
• Commitment to continuous learning and staying current with evolving infrastructure technologies.

Supervisory Responsibilities

• No direct reports; may provide guidance to less seasoned and new staff

Fiscal Responsibility

• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position requires occasional local travel to MGB sites vendors and/or conferences

• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.
• Normal office working conditions. The noise level in the work environment is quiet to moderate.
• While performing the duties of this job the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision distance vision and depth perception.

Working Model Requirements

• M-F Eastern Business Hours Full Time required

• Hybrid model includes in person onsite work at MGB local sites weekly or monthly to be determined based on business needs

• Must be flexible for weekly or monthly in person stakeholder meetings team meetings and internal customer needs

• On remote workdays employees must use a stable secure and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$75275.20 - $109553.60/Annual

Grade

6

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .