HVC Operations Program Manager

Scales Generative AI business unit is experiencing historic growth. As the HVC Operations Program Manager you will own day-to-day execution of Scales High-Value Contributor (HVC) program translating strategy into shipped outcomes and operationalizing HVC as a core pillar of GenAI delivery. This is a hands-on program operations role that requires cross-functional coordination people management and the ability to synthesize quality community and data signals into clear execution plans.

Scales mission is to develop reliable AI systems for the worlds most important decisions. Our Generative AI unit partners with the worlds most advanced research teams to improve their models with human data. Our highest-value contributors are central to that work they deliver the quality reliability and expertise that our most demanding projects require.

You will serve as the center of gravity for the HVC program: driving initiative delivery managing functional roles running the operating cadence and embedding HVC priorities into partner team workflows. You will be accountable for sustained operational momentum ensuring the program is credible durable and continuously improving.

You will:

• Own end-to-end execution of the HVC roadmap driving sequencing timelines and on-time delivery of initiatives
• Manage and develop HVC functional roles providing clear direction and coaching
• Run the HVC operating cadence standups working sessions reviews and clarify ownership across workstreams
• Serve as the central synthesis point for HVC signal translating quality engagement and readiness insights into execution plans experiments or decisions
• Coordinate across CBX EPD Analytics and Delivery to embed HVC priorities into partner team planning and workflows
• Surface decision points tradeoffs resourcing gaps and recommended paths forward to leadership and cross-functional partners
• Shape and evolve HVC inclusion and exclusion criteria; recommend eligibility decisions and handle edge cases
• Design progression and skill-expansion pathways across project types and expertise cohorts
• Partner with Enablement on curriculum and readiness standards; partner with ProdOps/Delivery on project-specific readiness expectations
• Identify early quality-decline signals and recommend remediation strategies
• Drive proof-of-value analyses that quantify the impact of HVC work on retention engagement and quality outcomes

Ideally youd have:

• Bachelors degree in business operations analytics or a related field
• 3 years of experience in program management operations or a related function ideally in a marketplace platform or contributor/workforce environment
• Demonstrated ability to manage a program end-to-end: roadmap execution cross-functional coordination and stakeholder communication
• People management experience coaching developing and directing functional contributors
• Strong analytical skills with the ability to interpret quality engagement and performance data and translate it into operational decisions
• Experience working cross-functionally across product engineering analytics and operations teams
• Comfort operating in ambiguity able to structure problems sequence work and drive decisions without perfect information
• Clear concise communication skills able to synthesize complex operational context into actionable updates for leadership and partners
• High ownership orientation with a bias toward execution and a track record of sustained delivery

PLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale our mission is to develop reliable AI systems for the worlds most important decisions. Our products provide the high-quality data and full-stack technologies that power the worlds leading models and help enterprises and governments build deploy and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta Ernst & Young Mayo Clinic Time Inc. the Government of Qatar and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability status gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at Please see the United States Department of Labors Know Your Rights poster for additional information.

We comply with the United States Department of Labors Pay Transparency provision.

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