Senior Program Manager Sales Systems and Operations
Job Location:
Boston, NH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Description:
Locations: Boston MA or Bellevue WA
Our Opportunity:
Chewys mission is to be the most trusted and convenient destination for pet parents and partners everywhere. Within Chewy Health we are redefining how veterinarians and pet parents care for their pets through our PracticeHub platform;a critical pillar in delivering scalable seamless healthcare services to clinics and customers.
We are seeking aSr. Program ManagerSales Systems andOperationsto serve as the business Product Owner for Salesforce and related Sales Operations workflows. This role will own the business roadmap for Salesforce partnering closely withPracticeHubSales and Program Operations teams to gather requirements prioritize enhancements and deliver scalable solutions with Salesforce Development Analytics and Product partners. The ideal candidate willestablishoperating mechanisms for roadmap intake prioritization user feedback release planning and adoption while ensuring Salesforce continues to evolve to support business growth operational efficiency and an exceptional user experience.
What Youll Do:
Own the Salesforceroadmapensuringit supportsclinic facingandprogram operationsteamsthroughoutthefullcliniclifecycle.
Serve as the primary business owner and SME for Salesforce enhancements workflows reporting adoption and issue resolution.
Partner with Engineering Product Operations Sales Business Systems and other teams to resolve platform defects workflow blockers and operational pain points.
Own the relationship with Chewys Salesforcedeveloper including roadmap discussions platform opportunities and issue escalation.
Partner closely with PracticeHub Sales leadership and frontline users to understand pain points gather requirements and prioritize solutions.
Translate business needs and platform issues into clear requirements user stories acceptance criteria launch plans and success metrics.
Own CRM data governance mechanisms and establish KPIs to measure Salesforce adoption data quality workflow efficiency defect reduction issue resolution and business impact.
Support UAT release readiness change management training documentation and post-launch adoption.
Communicate roadmap priorities platform issue status risks tradeoffs and recommendations to senior stakeholders.
What Youll Need:
Bachelors degree or equivalent experience.
6 years of experience in program management product managementbusinessoperationsorrelated fields.
Advanced proficiency with Salesforce including demonstrated experience owning CRM roadmaps and supporting Sales Operations strategy processes and execution.
Experience acting as a product owner or business owner for tools systems workflows operational platforms or issue management programs.
Strong ability to partner with Sales Operations Product and Engineering teams to translate user needs and platform issues into scalable processes and system requirements.
Proven ability to manage complex cross-functional initiatives from discovery through delivery issue resolution and adoption.
Strong analytical skills with experience using data to prioritize work measure outcomes and drive continuous improvement.
Excellent written and verbal communication skills including experience communicating with senior stakeholders.
Ability tooperateindependently in ambiguity create structure and drive alignment across multiple teams.
Strong ownership attention to detail and ability to manage competing priorities in a fast-paced environment.
Preferred Qualifications:
Experience in Sales Operations Revenue Operations CRM Operations platform operations healthcare veterinary marketplace or platform-based operations.
Experience partnering with Product and Engineering teams to deliver tooling improvements or resolve platform defects.
Experience with UAT release management requirements documentation dashboards issue intake mechanisms or operational reporting.
Proficiency with SQL Tableau Looker Lucidchart Jira Confluence Smartsheet or similar tools.
MBA Masters degree or equivalent experience.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidates relevant experience education and work addition this position is eligible for 401k and a new hire and annual equity grant. C08 positions may also be eligible for annual bonus.
We offer different types of insurance and benefits such as medical/Rx vision dental life disability hospital indemnity critical illness and accident. We offer parental leave family services benefits backup dependent care flexible spending accounts telemedicine pet adoption reimbursement employee assistance program and many discounts including 10% off pet insurance and 20% off at .
Exempt salary team members have unlimited PTO subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact .
To access Chewys California CPRA Job Applicant Privacy Policy please click here.
Required Experience:
Senior IC
About Company
Shop Chewy for the best pet supplies ranging from pet food, toys and treats to litter, aquariums, and pet supplements plus so much more! If you have a pet-or soon will-you've come to the right place. Shop for all of your pet needs at Chewy's online pet store. FREE shipping on orders $ ... View more
