GTM Engineer

At Freshworks were introducing AI across our GTM organization to accelerate how we understand buyers connect revenue signals and enable our teams to take action. 

Were looking for a hands-on AI/GTM engineer to build the agents workflows and intelligence systems powering the next generation of our GTM organization. 

Our buyer signals currently live across Salesforce Marketo Outreach product usage data intent platforms and internal systems. Youll build the technical infrastructure that connects those signals adds context and intelligence and turns them into actions for our frontline teams. 

This role sits at the intersection of AI engineering automation and revenue technology. Youll have executive sponsorship high-impact problems to solve and significant ownership over how AI is applied across the Freshworks GTM organization. 

What Youll Do 

• Build AI-powered GTM systems: Design and deploy agents and intelligent workflows across account research lead management routing scoring prioritization seller briefings and follow-up
• Turn buyer signals into action: Engineer contextual data pipelines that bring together web activity intent product usage CRM history engagement and other signals
• Build the agent and integration layer: Connect LLMs with Salesforce Marketo Clay sales engagement platforms enrichment providers internal data sources and other GTM systems using APIs webhooks and orchestration
• Develop AI applications: Build with patterns such as function/tool calling structured outputs MCP agent orchestration retrieval and deterministic business logic 
• Move prototypes to production: Harden successful concepts with authentication logging tracing retries error handling monitoring documentation and cost controls 
• Measure and improve quality: Build evaluations and feedback loops to understand agent performance identify failure modes and continuously improve reliability
• Partner with GTM teams: Work closely with RevOps SalesOps Marketing Ops SDR/BDR Demand Gen and Core Engineering to translate revenue problems into scalable technical solutions

Qualifications :

What Were Looking For

• Experience as a Software Engineer AI Engineer Automation Engineer GTM Engineer Revenue Systems Engineer or similar technical role 
• Strong hands-on programming experience with Python JavaScript/TypeScript or similar languages
• Experience building AI/LLM-powered applications agents or workflows using Claude OpenAI LangGraph MCP Relevance or similar technologies
• Strong experience with APIs webhooks authentication system integrations data pipelines and orchestration 
• Experience building systems with production considerations such as evals observability tracing retires validation and error handling
• Familiarity with GTM platforms such as Salesforce Marketo Clay Outreach Salesloft HubSpot or similar
• Understanding of B2B revenue workflows such as lead management prospecting routing enrichment qualification account prioritization or seller productivity 

Nice to Have

• Experience building technology directly for Sales Marketing RevOps Growth or other frontline GTM teams 
• Experience working with data warehouse SQL enrichment data or event-based customer data 
• Experience structuring unstructured data from transcripts emails notes forms and intent signals 
• Experience building internal-facing tools that have reached production and meaningful user adoption 

You dont need to have spent your entire career in GTM. You do need to be a strong technical builder who can apply modern AI engineering to real revenue problems. 

Additional Information :

Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo CA headquarters. 

The annual base salary range for this position is $202000 - $250000. This role is also eligible for a target bonus. 

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. 

Freshworks offers multiple options for dental medical vision disability and life insurance. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. 

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time