Front Office Supervisor

Welcome to Pyramid Global Hospitality where people come first. As a company that values its employees Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity growth development and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits including comprehensive health insurance retirement plans and paid time off as well as unique perks such as on-site wellness programs local discounts and employee rates on hotel addition Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to InterContinental Seattle Bellevue a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue a premier lifestyle destination featuring luxury residences our hotel offers 208 elegantly appointed guest rooms and 12000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates every detail reflects sophistication innovation and a true sense of place.

At InterContinental Seattle Bellevue we pride ourselves on a culture of excellence that celebrates people nurtures growth and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services culinary arts or event management joining our team means becoming part of an environment that is dynamic supportive and deeply committed to your professional success. Here you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevues luxury landscape.

Benefits offered to full-time associates:
Paid Time Off
-2.15 hours for every 40 hours worked14 days
-7 Paid Holidays 2 Floating Holidays
-Medical (through United Healthcare) dental and vision insurance available to you on the first of the month after your start date
-Competitive Matching 401K
-Health Savings Account
-Healthcare Flexible Saving Account
-Supplemental Medical Insurance including Accident Insurance Critical Illness and Hospitality Indemnity
-Supplemental Short-Term Disability Insurance
-Basic Life and Accidental Dismemberment Insurance
-Basic Long-Term Disability Insurance
-Life Insurance buy-ups
-Employee Assistance Program
-Pet Insurance


Benefits offered to part-time associates:
-Sick Time (accrue 1 hour for every 30 hours worked).


Benefits offered to all associates:
-Competitive Salary
-Competitive Matching 401K
-Cash incentives programs

What you will have an opportunity to do:

We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player is open to learning and leading by example responds in a professional and courteous manner to guests and team as well as being there to support the team both personally and professionally.

If you have experience in customer service enjoy engaging with people from all over the world and making meaningful connections as well as taking steps to WOW people we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Help guests discover their Wanderlust experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in ensuring proper credit is received special requests are noted and fulfilled and accurate information is established
• Help to resolve problems and WOW guests through recovery when things arent quite right
• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Conduct pre-assignment of hotel rooms which includes VIPS repeat guests all packages and any special requests
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Train direct the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• Maintain the Sundries shop keeping up with inventory and ordering as necessary
• Training all new Front Desk Agents to provide exceptional customer service
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting charges cashing checks safe deposits and refunds
• Assist other departments as needed

What are we looking for

Qualifications:

• Must be available to work a flexible schedule to include nights weekends and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift

Compensation:

$26.50

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$26.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.