Field Support Services, Associate

Provides expert and second tier technical support and analysis to field engineers and technicians. Provides technical advice and guidance on installation adaptation configuration or enhancement of technical products programs and systems. Tests trains and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems troubleshoots products and modifies products to customer requirements. Maintains network stability through advanced troubleshooting timely resolution of incidents and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair. Provides training to customers. Travel is frequent and work is generally performed at the customer site. Partners with developers and engineers to reduce reoccurring incidents. Answers questions about installation operation configuration customization and usage of designated systems and services.

0 years with BS/BA; 4 years no degree

• An Active/Current Top Secret/SCI security clearance.
• Bachelors degree and no years of experience years of relevant experience; Masters degree and no years of experience; High School Diploma/GED and four (4) years of relevant experience
• Possess knowledge of designated systems.

• Willingness to work outside of normal work hours
• Ability and willingness to travel up to 50%

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.