Field Service Technician (Chicago)

Are you highly committed to delivering exceptional customer service and building strong long-lasting relationships with clients Do you enjoy working closely with clients and colleagues to troubleshoot technical issues and provide effective solutions that minimize downtime and ensure optimal performance

As a Field Service Technician (FST) you will help us ensure a seamless customer rollout of oursafety detection technology. You will help our services team support product demos and installations as well as provide maintenance upgrades and repairs to existing field units.

In the first 30 days you will:

• Begin Evolv Express technical training on the products you will be working with as well as the tools equipment and software you will use in the field.

• Shadow a more experienced field service engineer to observe their work learn from their expertise and familiarize themselves with the typical tasks and challenges of the job.

• Begin building relationships with customers assessing their needs and answering any questions or concerns they may have.

• Start performing basic field service tasks such as installing maintaining and repairing equipment and documenting their work in service reports or other forms.

• Attend team meetings to discuss ongoing projects share best practices and receive feedback and guidance from their manager or supervisor.

• Learn about the companys internal processes and systems such as inventory management invoicing and scheduling and how to use them effectively.

Within 3 months you will:

• Be taking the initiative in group and independent situations to ensure Evolv you and your customer are set up for success

• Be developing strong interpersonal relationships with teammates sales executives customer success managers and other members of Evolvs revenue organization

• Have a strong understanding of the technical requirements of Evolv products

• Build a good rapport with our clients and create a lasting impression.

• Independently resolve 2-5 break fixes.

• Be excited about taking on more responsibility as you progress in your role

• Complete all required administrative tasks such as expenses work orders and RMAs.

By the end of the first year you will:

• Demonstrate a thorough understanding of the Express system and software.

• Lead 2-4 special event support activities at strategic locations such as sports stadiums and large venues.

• Independently perform repairs on the Express units.

• Assist in on-the-job training of new personnel and third-party service providers.
  
  

Technical Skills:

• Product Knowledge: Understanding of the technical aspects of the products including hardware and software components.
• Technical Training: Ability to undergo and apply technical training on products tools equipment and software used in the field.
• Troubleshooting: Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams schematics and other diagnostic tools.
• Equipment Maintenance: Skills in maintaining repairing and upgrading equipment to ensure optimal performance.
• Software Maintenance: Competence in performing scheduled software maintenance and upgrades.
  

Customer Service Skills:

• Customer Relationship Building: Ability to establish and maintain strong long-lasting relationships with clients.
• Communication: Excellent verbal and written communication skills to interact effectively with customers assess their needs and address questions or concerns.
• Customer Training: Ability to train customer employees and security staff ensuring a high level of satisfaction with the product and its operation.
  

Operational Skills:

• Project Management: Capability to manage time effectively ensuring the timely completion of all assigned work orders.
• Administrative Proficiency: Completing required administrative tasks such as managing expenses work orders and Return Merchandise Authorizations (RMAs).
• Inventory and Supply Chain Management: Knowledge of internal processes and systems related to inventory management invoicing and scheduling.
  

Soft Skills:

• Adaptability: Willingness to work under various conditions including nights weekends and holidays as required by customer needs.
• Teamwork and Collaboration: Ability to work collaboratively with customers operations engineering and management teams both as an independent contributor and team player.
• Initiative: Taking the initiative in both group and independent situations to ensure success for the company the individual and the customer.
• Interpersonal Relationships: Developing strong relationships with teammates sales executives customer success managers and other members of the organization.
  

Travel:

• Willingness to Travel: Preparedness for frequent travel (up to 50-80% of the time) including to strategic locations and special event support activities.

You will be joining the Field Service team reporting to the Sr. Manager Technical team culture is one based on building trust collaboration ongoing development through kindness authenticity courage drive and fun!

This role is based out of the Chicago area with 50-80% travel

The base salary range for this full-time position is $30-$40 hour bonus equity benefits. Our salary ranges are determined by role level and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in role posting reflect the base salary only and do not include bonus equity or benefits.

At Evolv were on a mission to help make public spaces safer through innovative security technology. Rooted in our values ofauthenticity kindness courage driveandfun we offer the opportunity to make a real impact. Our team thrives in a supportive honest environment where creativity and collaboration are celebrated and where we challenge the status quo to keep improving.

When you join Evolv youll not only work with cutting-edge technology but also enjoy competitive benefits that support your well-being and personal growth.

Our Benefits Include:

• Equity as part of your total compensation package
• Medical dental and vision insurance
• Flexible Spending Accounts (FSA)
• A 401(k) plan (and 2% company match)
• Unlimited vacation policy
• Quarterly stipend for perks and benefits that matter most to you
• Tuition reimbursement to support your ongoing learning and development
• Subscription to Calm

Evolv Technology (Evolv) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace and all employment decisions are made without regard to race color religion national social or ethnic origin sex (including pregnancy) age disability HIV Status sexual orientation gender identity and/or expression veteran status or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. If you need a reasonable accommodation as part of the job application process please connect with us at .

Required Experience:

IC