E-Verify Lead | Onsite | Chesapeake, VA

Sutherland is seeking an E-Verify Lead to serve as the Subject Matter Expert (SME) and real-time operational anchor for our US Hotline Voice this role you will monitor live queues manage floor escalations and guide team members through complex call scenarios. Additionally you will serve as the operational owner for complex Workday compliance data validations and audit data extractions.

Key Responsibilities

E-Verify Management Primary Responsibility

• Global E-Verify Operation Management: Direct standardize and oversee end-to-end E-Verify compliance operations across global regions ensuring alignment with regional protocols and company standards.
• Transition and Readiness: Lead E-Verify transition implementation and steady-state operations.
• Knowledge Transfer: Own KT training process readiness and operational support.
• Performance Monitoring: Monitor service delivery productivity SLAs and operational issues.
• Escalation Routing: Coordinate escalations dependencies and issue resolutions with relevant teams.
• Continuous Improvement: Drive process improvements and ensure effective team readiness.

Case Management Stakeholder Management

• Act as the US/onshore stakeholder point of contact.
• Lead weekly stakeholders syncs and provide operational updates.
• Track actions dependencies concerns and follow-ups.
• Coordinate communication between stakeholders and delivery teams.

Associate Resource Center Stakeholder Management

• Support ARC transition and stakeholder engagement activities.
• Coordinate stakeholder meetings updates and action tracking.
• Facilitate communication between US stakeholders and delivery teams.
• Support readiness dependencies and issue follow-up.

Cross-Functional Responsibilities

• Consolidate weekly updates across E-Verify Case Management and ARC.
• Ensure timely and clear communication with stakeholders.
• Coordinate cross-workstream dependencies and escalations.
• Support leadership with status updates key issues and upcoming priorities.

Role Focus: Global and domestic E-Verify operational leadership transition and readiness with stakeholder-management responsibility for case management and ARC.

Qualifications :

Qualifications & Competencies

• Experience: 46 years in US HR Operations Compliance with experience in E-Verify and I-9.
• Workday Skills: Basic
• Technical Tools: Basic proficiency in Workday Help case management platforms and advanced Excel reporting for case tracking.
• Competencies: Strong root-cause analysis skills. Exceptional written governance discipline. Executive communication skills tailored for US stakeholder alignment
• Must be able to work onsite in Chesapeake

Additional Information :

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Remote Work :

No

Employment Type :

Full-time