Director, Performance Management

PRIMARY RESPONSIBILITIES

Directs Performance Management staff in partnering with Authority departments to establish implement and sustain organizational performance measures key performance indicators and reporting processes that support operational administrative and technology initiatives.

Develops and implements the Authoritys Asset Management policies strategies goals and governance framework to ensure compliance with FTA requirements and support long-term capital planning and objectives.

Leads the identification of enterprise-wide performance challenges and directs the development implementation and evaluation of strategic initiatives to improve Organizational effectiveness and operational performance.

Provides strategic leadership and consultation to departments in the development and adoption of key performance indicators business processes performance standards and continuous improvement best practices through effective change management.

Develops and implements communication training and change management strategies that promote organizational understanding adoption and sustainability of performance management initiatives.

Develops monitors and evaluates enterprise-wide strategic initiatives and cost-saving programs to ensure alignment with the Authoritys strategic goals and organizational priorities.

Develops and monitors company-wide strategic processes on cost saving initiatives to ensure they are compatible with the CTAs strategic direction including assisting in the design of analytical tools and reports to facilitate operational performance metric reporting and monitoring to support fact-based strategic decision-making.

Hires trains develops monitors and evaluates staff. Reviews and recommends personnel actions for approval.

Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

Managers

Senior Data Engineers

Senior Data Scientists

Data Engineers

Data Scientists

Senior Analysts

Coordinators

Analysts

CHALLENGES

Leading organizational change by promoting the consistent use of performance measures and data-driven decision-making across the Authority.

Aligning cross-functional stakeholders with enterprise performance goals while balancing competing operational priorities.

EDUCATION/EXPERIENCE REQUIREMENTS

Requires a Bachelors Degree in Business Administration Public Administration Engineering Finance Data Analytics or a related field and eight (8) or more years or relevant experience of progressively responsible experience in performance management strategic planning business analytics transit asset management or a related field of which five (5) years are in a management role or an equivalent combination of education and experience.

Masters degree preferred.

Must have experience in managing large cross functional organizational initiatives from design to completion.

Must have experience implementing organizational change management initiatives.

Experience managing enterprise-wide performance measurement programs.

PHYSICAL REQUIREMENTS

Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.

Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE SKILLS AND ABILITIES

Detailed knowledge of performance management principles methodologies and best practices.

Detailed knowledge of transit asset management principles and Federal Transit Administration (FTA) Transit Asset Management requirements.

Working knowledge of organizational performance metrics benchmarking and continuous improvement methodologies.

Strong leadership and employee development skills.

Strong analytical and strategic thinking skills.

Strong verbal and written communication skills.

Strong presentation and facilitation skills.

Strong relationship management and collaboration skills.

Strong project management skills.

Advanced Microsoft Office skills.

Ability to develop organizational performance measures and key performance indicators.

Ability to analyze complex operational and financial data and present recommendations to executive leadership.

Ability to lead organizational change initiatives.

Ability to manage multiple priorities in a fast-paced environment.

WORKING CONDITIONS

General office environment.

Occasionally travels to Authority facilities including bus garages rail terminals and other operational locations.

May be required as on-call duty officer for various functions

Occasionally required to travel to other transit properties located in North America.

This position is considered a C-List position under the Revolving Door prohibition within the State Officials and Employees Act (5 ILCS 430/5-45) which contains a number of post-employment restrictions CTA employees in C-list designated positions must follow. Among other requirements listed in this statute CTA employees in C-list designated positions are required to follow State notification procedures to the Office of the Executive Inspector General prior to acceptance of any applicable non-State employment or may be fined significant penalties.

EQUIPMENT TOOLS AND MATERIALS UTILIZED

Standard office equipment.

Personal computer and related software (e.g. Microsoft Office Suite business intelligence data visualization project management and reporting applications).

SALARY

$187819.69

POSITION SUMMARY

Directs the Performance Management and Transit Asset Management team to provide strategic support to all organizations throughout the Authority. Manages strategy plans to improve the Authoritys overall efficiency by instituting developing and executing performance management initiatives processes and projects. Leads the core planning and compliance activities pertaining to federal Transit Asset Management requirements and plays a vital role in overseeing CTAs internal policy and procedural framework to ensure that CTA assets are maintained in a State of Good Repair (SGR).