Customs Brokerage Entry Agent

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs all functions required by the brokerage department to service the client
Performs functions including troubleshooting and problem-solving to provide exceptional customer service
Performs daily follow up on all open issues with the client carrier forwarder CBP or PGA to resolve any delays in entry processing
Manages all aspects of the entry process from receipt of documents or data to delivery billing and scanning.
Audits commercial documents for accuracy and verifies description value term of sale country of origin classification and all areas required by CBP and any and all PGAs
Enters all required data accurately into Hellmanns brokerage system to complete the entry and achieve full release with CBP and PGA.
Coordinates with the origin station supplier or third party to process the Importer Security Filing (ISF) on behalf the importer.
Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES
This position does not supervise any direct reports.

QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirementslisted below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE
Associates Degree (A.A.) from a two-year colleg t
High School Diploma or GED
One to three years of previous experience in freight forwarding industry preferred
Completion of any industry related course is an asset

KNOWLEDGE SKILLS & ATTRIBUTES
Organization skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment
Interpersonal skills
Proficient in Microsoft Office Suite (Word Excel PowerPoint) Email and Internet
Proficient in world geography shipping documentation and Incoterms preferred
Proficient written and verbal communication skills in English
Ability to calculate figures and amounts such as freight rates discounts and other percentages

PHYSICAL DEMANDS
While performing the duties of this job the employee is:
Frequently required to stand and walk
Regularly required to sit for extended periods
Regularly uses arms to reach hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENT
The work environment characteristics are similar to those of an office setting with various office equipment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.