Customer Support Representative Insurance Annuities

Job Description:

DXC Technology is a leading enterprise technology and innovation partner delivering software services and solutions to global enterprises and public sector organizations helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services Application Modernization and Industry-Specific Software Solutions DXC modernizes secures and operates some of the worlds most complex technology estates.

DXCs Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise proven software platforms and innovative AI-driven solutions. A global market leader in core insurance platforms ISB delivers solutions across policy administration claims billing analytics and digital engagement supporting Life & Annuity Property & Casualty and Specialty insurance markets. Youll directly shape how the worlds leading insurers operate by helping to transform the policy underwriting and claims systems that millions of people rely on every day.

We are actively hiring Sr. Customer Service Representatives for the Annuities team at DXC! As a Sr. CSR you will handle customer service inquiries via the telephone and/or email and resolves problems. Use computerized systems for tracking information gathering and/or troubleshooting. Maintain quality service by following policies and procedures and reporting needed changes. And contribute to team effort by accomplishing related results as needed. The successful candidate will leverage effective listening skills an attention to detail strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers needs and wants and a focus on delivering solutions that meet those needs you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.

Responsibilities

• Respond to customers agents and broker/dealers requests via telephone or email providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans.
• Research and respond to questions regarding status updates policy provisions of fixed and variable annuities errors application & contract discrepancies and processing delays.
• Educate Financial Service Representatives on market requirements processes contract provisions and annuity products.
• Efficiently process transactions and track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and BHF using strong communication skills keen listening skills and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customers inquiry.
• Perform these responsibilities in a consistent professional manner while exercising strong verbal interpersonal and high-quality service skills.

Required Qualifications

• High School diploma
• 1-2 years customer service experience
• Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire (depending on the training plan)
• Outstanding customer service skills and dedication to providing exceptional customer care
• Exceptional listening and analytical skills
• Solid time management skills
• Ability to multitask and successfully operate in a fast paced team environment
• Must adapt well to change and successfully set and adjust priorities as needed.

Preferred Qualifications

• Some college experience or a trade or professional certification.
• Insurance or Financial Services industry experience or Product specific experience.
• Prior Call Center experience is highly preferred.
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative claims underwriting and marketing functions.
• A passion for serving customers and a personal commitment to following through in a dynamic fast-paced environment.
• Strong computer/keyboard skills as well as solid math analytical and problem-solving skills.

Working environment:

• Work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday Friday; must be flexible in regard to overtime & shift worked which may change based on business needs.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States Guam or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below .

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