Customer Service Representative

Position Purpose:

The Customer Service Representative ensures customer satisfaction through effective service strong relationship-building and sales support. This role engages directly with walk-in customers coordinates with sales drivers and warehouse teams and delivers exceptional counter and phone service. Ideal candidates are proactive customer-focused tech-savvy and aligned with our Make Money and Have Fun! culture with opportunities for growth in sales or management.

Key Responsibilities:

Delivers outstanding service by handling inquiries and complaints via phone email and in-person.
Provides product information resolves issues efficiently and maintains accurate customer records.
Engages walk-in customers with exceptional counter sales support and collaborates with sales drivers and warehouse teams to ensure timely order fulfillment.
Manages phone inquiries professionally processes transactions in the ERP system and contributes to sales growth by identifying new opportunities.
Upholds company values ensures compliance and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Direct Manager Direct Reports:

The Customer Service Representative reports to the Branch Manager and has no direct reports. This role coordinates with internal teamssales drivers and warehouseto deliver excellent customer service supporting business growth and operational efficiency.

Travel Requirements:

This role has no travel requirements.

Physical Requirements:

This is primarily a sedentary role involving extended periods of sitting or standing with routine computer and phone use. Occasional movement around the office is required to assist walk-in customers or access equipment. Clear verbal and written communication is essential. The role may occasionally involve lifting up to 20 pounds. Reasonable accommodations are available in accordance with ADA standards to support all employees.

Working Conditions:

This on-site role is based in a fast-paced office setting involving extended periods at a computer. It requires frequent collaboration with team members and direct interaction with walk-in customers. Success in this position depends on strong communication quick problem-solving and the ability to thrive in a dynamic deadline-driven environment.

Minimum Qualifications:

Proven customer service and phone handling experience with active listening skills.
Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
Strong interpersonal skills with a team-oriented safety-conscious mindset.
Demonstrated ability to support sales and identify new opportunities.
Positive motivated attitude aligned with the Make Money and Have Fun culture.
Valid drivers license clean driving record and reliable transportation.
Authorized to work in the U.S. without sponsorship.
Able to pass background checks and drug screening
Bilingual (English/Spanish) preferred
Intermediate ERP system skills for transaction management
Experience in B2B relationship management within building materials distribution

Preferred Qualifications:

Proven sales and customer support experience.
Strong communication presentation and active listening skills.
Skilled in multitasking prioritization and time management.
Proficient in CRM and ERP systems for tracking and transactions.
Effective problem-solving and collaboration across departments.
Strong product knowledge and interest in building materials.
Bilingual (English/Spanish) preferred other languages a plus.
Analytical mindset with ability to interpret sales data.
Committed to continuous learning and professional growth.
Valid drivers license clean record and reliable transportation.
Authorized to work in the U.S. without sponsorship.
Able to pass background checks and drug screening.

Minimum Education:

A high school diploma or equivalent is required.

Preferred Education:

Associates or bachelors degree in communications or business management.

Minimum Years Of Work Experience:

1-2 years of customer service experience.

Certifications:

No certifications are required.

Competencies:

Customer Focus: Builds strong relationships and delivers personalized service.
Effective Communication: Clear professional verbal and written interactions.
Sales Acumen: Identifies opportunities and drives business growth.
CRM & ERP Proficiency: Manages customer data and transactions efficiently.
Team Collaboration: Works cross-functionally with sales logistics and warehouse teams.
Problem Solving: Resolves issues with strategic thinking and empathy.
Time Management: Prioritizes tasks in a fast-paced deadline-driven environment.
Innovation & Learning: Adapts quickly and embraces continuous development.
Trust & Integrity: Demonstrates reliability and alignment with company values.
Cultural Fit: Embodies the Make Money and Have Fun! mindset.

Job Location: