Customer Service Representative

The Company:

Pacific Aerospace & Electronics (PacAero) is seeking a Customer Service Rep to join our team! A successful candidate is committed to pushing the boundaries of technology performance and innovation. Join us and connect your career to the future!

PacAeros core businesses include an array of electronic connectors and housings for the worlds most extreme environments. PacAero is primarily located in Wenatchee WA with a remote manufacturing site Bonded Metals located in Sequim WA. Working together we employ proprietary technologies best practices engineering and specialized manufacturing techniques to produce hermetic connectors and electronic packaging that perform in the worlds most extreme environments. PacAeros products are hard at work in medical components such as cardiac-function devices on key aerospace & defense programs in space and deep below the earths surface.

The Position:

Job Summary

Under the guidance of a manager or other senior staff members coordinate internal sales and customer service activities for various customer accounts. As one of PacAeros primary points of contact with the customer the Customer Service Representative presents a professional dynamic image of the company to the customer.

Schedule: Mon - Fri 7:00am to 3:30pm

Primary Responsibilities

• Work cooperatively with all employees and departments.
• Adapt work schedule as required to meet company needs.
• Attendance & Punctuality: Is consistently at work and on time.
• Follow company handbook policy and companys cell phone policy.
• Follow all safety procedures wear appropriate PPE and report hazardous conditions to supervisory/Environmental Health and Safety staff.
• Perform other duties as assigned.

Customer Service Representative Responsibilities

• Coordinate with IPT lead Engineering Manufacturing and QA to establish input for design producibility and lead time testing and inspection. Enter a complete and accurate quote information in ERP System.
• Coordinate and process accurate quote packages to customers.
• Coordinate and process accurate sales order packages based on customer purchase orders.
• Review PO for accuracy vs. quote resolve any discrepancies prior to order entry.
• Generate a complete and accurate sales order checklist.
• Coordinate with Integrated Product Teams (IPT) to follow up on quote status and consistently report status in ERP and CRM (Salesforce) Systems.
• Assist with order entry and order tracking in ERP and Salesforce systems
• Ensure all entries are accurate and aligned between ERP and CRM systems.
• Monitor order status and report schedule information to the customer on a regular proactive basis.
• Represent the customers interests within PacAero ensuring the customers requests are understood and addressed in quote and sales order processes
• Identify internal resources and apply problem-solving skills to resolve issues.
• Provide sales forecast information as required.
• Report new market trends observed or reported from the field.
• Report on major customer or program developments.
• Periodic and limited travel to customers facilities may be required.

Benefits:

PacAero provides equal employment opportunity to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status veteran status or any other characteristic protected by federal or state law.

At PacAero we strive to create an inclusive and supportive work environment and our benefits package is a reflection of this commitment. Our benefit offerings include:

• Insurance Benefits: We provide our employees with access to a comprehensive benefits package that includes medical dental and vision insurance voluntary life critical illness accident and hospital indemnity to ensure they can prioritize their health and well-being.
• Paid Time Off (PTO): We believe in the importance of work-life balance so we offer generous PTO allowances that accrue with each pay period so that our employees can rest and recharge spend time with family and friends or pursue personal interests. Employees will also accrue sick time per WA state regulations.
• Paid Holidays: We recognize the importance of spending time with loved ones during holidays so our employees receive paid holidays to celebrate and enjoy these moments.
• 401(k) w/ Matching: We offer a 100% match up to 4% to help our employees save for their future.
• Short-Term & Long-Term Disability Insurances: We want to ensure that our employees are protected in case of unexpected circumstances and provide short-term & long-term disability insurances entirely employer paid.
• Tuition Reimbursement: We believe in continuous learning and development and offer tuition reimbursement to support our employees educational goals.
• Additional Perks: Our employees enjoy a range of additional benefits such as dependable work schedules overtime opportunities term life & AD&D insurance corporate gym membership discounts and more.

Due to ITAR Requirements all PacAero employees must be classified as US Persons and are required to show proof upon hire. *U.S. Person as defined by 22 C.F.R. 120.15 of the ITAR: U.S. Person means a person who is a lawful permanent resident as defined by 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). It also means any corporation business association partnership society trust or any other entity organization or group that is incorporated to do business in the United States.

PacAero provides equal employment opportunity to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status veteran status or any other characteristic protected by federal or state law.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essentials functions.

Essential:

• Demonstrates dependability accountability attention to detail and thoughtfulness in all assigned tasks.
• Retains and applies learned information effectively.
• Possesses strong observation and communication skills.
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
• Focuses on solving conflict not blaming; Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things.
• Works with minimal supervision and demonstrates some independent problem-solving ability.
• Adapts to changes in the work environment; manages completing demands; changes approach or method to best fit the situation; able to deal with frequent change delays or unexpected events.
• Maintains a safe clean and organized workspace.
• Supports company goals policies and team efforts.

Education/Experience Requirements

• Associates or equivalent from a two-year college; or
• 2 years related experience and/or training
• MS Excel Power Point proficient

Work Environment

• Ergonomic strain Desk setup long stretches of data entry two-monitor neck twists - repetitive motions between monitors.
• Eye strain / fatigue: constant exposure to screens and different types of lighting. Constant data entry and analysis
• Noise distractions: open offices phone or other means of communication. This includes walk-ins
• Shift work: must be willing to work M-F 7:00am-3:30pm overtime as needed

Physical Requirements:

• Sitting: buyers spend long hours sitting for data entry and admin work
• Lifting: low to moderate office supplies
• Repetitive motion: between 2 3 screens and keyboard/mouse coordination

In addition all employees of PacAero are expected to

• Promote teamwork and cooperative effort
• Maintain a clean safe and unobstructed work area
• Understand and apply appropriate quality improvement processes