Customer Service Representative

Open the Door to Your Future with Clopay Corporation & CornellCookson

At Clopay Corporation we are more than just North Americas largest residential and commercial garage door manufacturerwe are a powerhouse of innovation safety and design. Through our premier brands we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason Ohio and operating state-of-the-art manufacturing facilities in Troy Ohio Mountaintop Pennsylvania and Goodyear Arizona we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55 distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening from homes to businesses and beyond.

By joining our team you become part of a legacy that blends the residential elegance of Clopay known as Americas Favorite Garage Doors with the industrial strength and 180-year heritage of our rolling brands Cornell and Cookson. Together we secure everything from family garages to the worlds most iconic stadiums and skyscrapers.

We currently have an opening for a Customer Service Representative in our Plainfield location. Responsibilities include:

In this position the successful candidate will perform the following job responsibilities:

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts including requisitions for new customer codes.
• Assist with furnish and install programs whenever necessary and process furnish and install invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Handle all incoming telephone calls: field telephone calls for product as well as calls concerning bookkeeping or accounting matters.
• Some warehouse duties as needed.
• Various administrative duties

Job Requirements:

• A high school degree is required along with a minimum of 3-5 years of customer service experience preferably in a manufacturing environment.
• Basic computer skills are required with a familiarity of Microsoft Office Products.
• Ability to lift up to 50 lbs frequently.
• Previous clerical or office experience is beneficial.

Why Choose a Career With Us

We dont just manufacture doors; we engineer the front door of the American dream and the security of global commerce. At Clopay we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers every member of the team plays a vital role in our success.

Our team members thrive because we prioritize:

• Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
• A Culture of Whats Next: We invest heavily in automation sustainable materials and smart-home integration to stay ahead of the curve.
• Commitment to People: As a Griffon Corporation company we provide the stability of a large organization with the tight-knit collaborative feel of a specialized craft team.
• A Legacy of Expertise: Join our Pioneer Cluba group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
• Commitment to Innovation: We arent just keeping up with industry trends; were setting them. Whether its our exclusive WINDCODE technology or our award-winning designs we provide the tools for you to do your best work.
• Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity Clopay employees help provide homes and security to families in the communities where we live and work.

Equal Employment Opportunity

Required Experience:

Manager