Customer Service Representative- Out Processor

Join a team that puts people first

Fortive is looking for a proactive and customer-oriented Customer Service Representative- Out Processorto support our customers and distributors in coming equipment to be this role youll be out processing customer equipment into the Oracle system that were serviced.

Key Responsibilities

• Verify orders information is correct.
• Able to box customer equipment for safe shipment.
• Verify equipment information and inspect how equipment is leaving the building.
• Collaborate with internal teams to ensure accurate and timely resolution of customer concerns
• Maintain detailed records in software system.
• Able to lift 15lbs or less when working on customer unit holds
• Able to sit/stand at a workstation facing a computer for extended periods of time.
• Ability to complete tasks with minimal supervision using established policies order processing guidelines procedures and verbal instructions.
• The standard shift is 8am-5pm Monday-Friday with the occasional overtime to support month end business needs.( able to discuss other times if needed)
• Support customer service work to reduce customer holds
• Help unpack equipment when needed.

Experience/Knowledge/Skills

• An excellent communicator with strong interpersonal skills
• Excellent time management detail-oriented and organized able to manage multiple priorities
• Comfortable working in a fast-paced environment
• Customer-focused with a passion for helping others
• Demonstrated ability to utilize Microsoft tools including Outlook Excel Word

Preferred

• Prior experience with Oracle is a plus
• High School Diploma required and associates degree or equivalent work experience preferred

Behavioral Attributes

• Excellent attendance
• Able to learn quickly
• Works effectively with coworkers to resolve issues and support team goals.
• Ability to understand and share the feelings of customers even in difficult situations.
• Maintains an optimistic and friendly demeanor.
• Ability to complete tasks with minimal direction using established policies guidelines written & verbal procedures and instructions.
• Ability to identify issues drive to root cause by gathering and analyzing information and providing corrective actions to resolve