Distribution Customer Service Agent

Customer Service:

Relationships:

Clerical:

• Daily process and input of all customer orders and distribution account (s).
• Provides daily operational reports that are accurate and timely.
• Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders checks all orders for special requests and post inventory records.
• Assists others in their duties with all distribution accounts.
• Performs invoicing through ETMS.
• Conducts billings including associated back-up and documentation.
• Provides daily operational reports that are accurate and timely.
• Performs daily data entry for receiving order allocation shipping and inventory management.
• Rates domestic transportation bills.
• Coordinates special last minute shipping requests with the Transportation and Operations Departments expediting any order as necessary.
• Trace orders as required and notify customers of any activity concerning their order.
• Ensure proper invoicing of accounts by verifying computer-generated invoices.
• Maintain damage records and backorder logs. Handle returned merchandise in an efficient manner and ensure proper credit is given to the customer.
• Inputs all receipts putaways moves picks shipments and cycle counts
• Provides warehouse staff with necessary documents and information needed to complete receiving and to ship orders.
• Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders invoices shipments inventory counts a courteous and efficient manner.
• Reports customer feedback to management including any signs of customer dissatisfaction.
• Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Provides support with other miscellaneous projects filing and research.
• Oversees all paperwork associated with orders and maintain the corresponding files.
• Maintains a current and accurate procedures manual that details the processing requirements for each account.
• Answers phone calls and operate various types of machines and computers necessary to perform duties.
• Effectively corresponds with customers as required. Provides support with other miscellaneous projects filing and research.
• Receives inventory.

Qualifications :

• Six months to one year related experience and/or training; or equivalent combination of education and experience
• Previous customer service experience
• History of excellent attendance practices
• Proven ability to work as part of a team under high pressure and tight deadline
• Willing to put in extra hours as required
• Well-organized innovative self-motivated
• Good problem solving skills
• Fully proficient with various software applications preferably with a base knowledge of inventory control.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Benefits:

• Competitive salary
• Matching 401(k) plan
• Health Life and Long Term Disability Insurance provided - full premiums paid by Expeditors
• Stock Purchase Plan
• Training and Personnel Development Program

Remote Work :

No

Employment Type :

Full-time