Customer Service Representative

Customer Service Representative

Job Summary:
We are seeking a detail-oriented and organized Customer Service Representative to join our this role you will be responsible for managing customer interactions maintaining accurate records and supporting daily operational workflows. The ideal candidate is proactive communicative and able to handle multiple tasks efficiently.

Key Responsibilities:

• Manage and update work orders (WOs) in company portals
• Answer incoming phone calls and assist customers with inquiries
• Create and process new work orders accurately
• Review and complete billing documentation
• Follow up on quotes to ensure timely responses and customer satisfaction

Qualifications:

• Previous customer service or administrative experience preferred
• Strong communication and phone skills
• Excellent attention to detail and organizational abilities
• Ability to multitask and prioritize in a fast-paced environment
• Basic computer proficiency and experience with portals or CRM systems

Benefits/Perks

• Comprehensive benefits package including health dental and vision insurance.
• 401(k) retirement savings plan with company match.
• Opportunities for professional development and advancement.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. If you are a dedicated Customer Service Representative looking for an opportunity to make a difference in a dynamic organization we invite you to apply. Apply today!!!

#IND

Continuum Services is a single-source provider with proven expertise dependability and scalability in four key areas: facility operations exterior services technical services and environment services. Headquartered in a newly renovated office in Farmington Hills Continuum is the go-to full-service solution for interior and exterior facility operations maintenance and repair. Facilities serviced by CONTINUUM have earned such prestigious accolades as the ENERGY STAR for superior energy performance BOMAs Office Building of the Year (TOBY) Award and CELs National Real Estate A List Award for Service Excellence. Helping employees develop and become highly skilled professionals who deliver best in class solutions to our clients is what were all about - join us today!