Customer Service Account Manager

As a trusted partner to our customers you will take ownership ofTotal Customer Care for a portfolio of strategic accounts ensuring they maximize the value of their Swisslog solutions. You will serve as the primary advocate for your customers building strong relationships identifying growth opportunities and delivering exceptional service experiences that drive long-term success.

In this highly visible role you will collaborate across teams to strengthen customer partnerships increase service revenue and support operational excellence. Your ability to think strategically solve complex challenges and make confident decisions will help shape customer outcomes while contributing directly to Swisslogs continued growth and innovation.

Success in this role will be measured through customer satisfaction service business growth contract performance and overall account development.

• Drive the implementation of Swisslogs customer service and account growth strategy across assigned customers.
• Build trusted relationships with key customer stakeholders and ensuring an outstanding customer experience.
• Manage customer support and service contracts throughout their full lifecycle including design proposal development negotiation renewal reassessment and upgrade opportunities.
• Monitor and drive budgeted service revenue targets for assigned accounts leveraging internal resources and cross-functional partnerships to achieve business goals.
• Identify and develop new service modernization and enhancement opportunities within the installed customer base beyond the original project scope.
• Develop a deep understanding of Swisslogs products solutions and services to effectively advise customers and uncover opportunities to add value to their operations.
• Proactively identify product quality or performance issues that may impact customer satisfaction contract profitability warranty costs or future business opportunities.
• Support the proposal and sales process by estimating service and support requirements for new customer opportunities.
• Provide consultative guidance to customers helping them understand how Swisslog innovations can improve performance efficiency and business outcomes.
• Partner with internal teams to ensure seamless delivery of services and support fostering a customer-centric culture across the organization.

• Bachelors degree in Business Engineering Supply Chain or a related field or equivalent experience.
• 2 years of leadership experience.
• 2 years in customer service customer success or service sales preferably in a technical environment.
• Proficiency with Microsoft Office and SAP.
• Basic understanding of supply chain and logistics operations.
• Experience in warehouse automation factory automation material handling or intralogistics preferred.
• Strong business acumen including budget financial or P&L management experience.
• Excellent communication customer relationship and problem-solving skills.