Customer Service Representative

• 401(k)
• Competitive salary
• Health insurance

• Answer customer calls.
• Open job files and monitor file status for important details.
• Review and validate initial field documentation.
• Create preliminary estimates.
• Ensure customer requirements are followed by confirming that communications with the customer and internal team members are clear detailed and frequently updated.
• Prepare job file reports and perform job file backups.
• Complete and review job file documentation for final upload and audit process.
• Close out completed jobs.
• Make collection calls.
• Draft correspondence and create reports as needed.

• An absolutely strong work ethic high energy and the drive to go the extra mile to achieve excellence.
• A low drama threshold. We are here to enjoy each other and our work not create problems.
• That positive team attitude! We work hard and we have fun doing it.
• The desire to learn grow and develop your knowledge and skills.
• Two or more years of administrative organizational office-related experience.
• Outstanding written and verbal communication skills including proper pronunciation and grammar.
• Proficiency in Microsoft Office (i.e. Outlook Word Excel PowerPoint).
• Ability to maintain a consistently courteous manner and tone of voice.
• Ability to remain calm and professional during tense or stressful situations.
• Experience in restoration construction commercial cleaning environmental services and/or property insurance is helpful.
• Experience with writing estimates job file processes and quality assurance is also a plus.
• Excellent organizational skills and strong attention to detail.
• Ability to work in a fast-paced team-oriented office environment.
• Ability to learn new software including Xactimate and other restoration proprietary software.
• Ability to complete an acceptable background check subject to applicable laws.

• Prolonged periods of sitting at a desk and working on a computer.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.